Extended Stay America Suites - Hartford - Meriden

The room was dirty. Everything was old and rusty. I was supposed to have a queen bed but we got a full size bed that was on a metal bed frame that moved. The fridge leaked water onto the floors.

Clean and comfortable

It wasn’t clean my room wasn’t even clean from who ever was in it last. Still had there towels and linen on the counter

It was a bed

The 50 drug addicts wandering the parking lot

Room had a bad smell. Floors were sticky. Bathroom was badly repaired and not totally clean.

It's an old building, the carpet in my room was filthy, it has an odd smell. The staff was friendly though.

Staff was excellent!! Very nice cleaning staff and John the General Manager was extremely nice, helpful and understanding. As the General Manager, I hope John's property can be updated. He works hard and seems to be given minimal in terms of support and an upgrade to the property which can be hard to work with when it comes to accommodations for guests. Invest in an upgrade and I'm sure you'll get more guest to stay there, which in turn would be a great return on investment. It would boost moral and people will be happy about working there which would maintain loyalty with employees.

The place isn’t as described… yes it did have a small kitchen and the bed was clean. But the pain it’s peeling off the walls and dresser and the furniture had tears in cushions. The tub didn’t drain, and they only provide the bar soaps… no other essentials. The breakfast that is included was only watered down coffee and two packaged muffins. I was very disappointed as I was traveling with my toddler.

The room was nothing like the photo I have stayed at tjis location multiple times but this times was absolutely disgusting, the mattress was soiled, to the point of nauseating. The aroma of mariguna use was unbearable