Liverpool Aigburth Sefton Park Hotel By Belvilla

Great hotel. Staff were fantastically helpful and welcoming, will be back soon.

Doesn’t really look anything like the photos when you type the hotel in. The water from the tap wasn’t flowing it kept spitting aggressively. There was a stain on one of the towels we hadn’t used. The reception was hardly a reception as there guy just had a laptop on his desk and nothing else. My boyfriend tried to phone them multiple times to arrange some balloons or flowers in the room, they never picked up once out of the many calls we tried to call them. He also booked a deluxe room but was tiny with a little window. Definitely not worth the amount he payed which is a shame. However location is only a 10 minute journey from the centre and the beds are very comfy. Unfortunately I didn’t take photos because I wasn’t planning to write a review, we only stopped the 1 night.

Very basic room and could definitely use and update to furniture. It was clean and tidy but, the draw curtains were not attached to the rail and just hanging, the radiator knob in the bedroom was broken, a few lights weren’t working and the water for a shower was not very hot. We travelled from Sunderland and when arrived, there was no one on reception. We tried to call the mobile number given but that went straight to voicemail. My partner sent a text and about 10 minutes later, a gentleman named Hassan appeared apologised and said the mobile had ran out of battery (not good if you’re expecting guests). The toilet didn’t flush properly either. When we were leaving in the morning, there was such a strong smell of weed. Not good at all. Such a shame considering it is right opposite the beautiful Sefton Park.

Dear owners, I am writing to formally raise a complaint regarding my recent stay at the Aigburth Hotel on Dec 05 -09, under booking confirmation 5072305658. My experience at your property was unacceptable, unsafe, and far below any reasonable standard of hospitality. I am therefore requesting a full refund. Upon arrival, the hotel appeared completely unstaffed. There was no one at reception at night, in the morning, or later in the afternoon, leaving guests without support or even access to basic necessities. I am six months pregnant, and not being able to obtain fresh drinking water placed me in an extremely distressing and unsafe situation. The first room provided was in an appalling condition. It had a strong, unpleasant odour, and the amount of dust present made it resemble a construction site. It was clearly unsanitary and unsafe. Guests in front of me also complained, and the elderly couple travelling with me refused to stay in such conditions. Management then moved us to the front of the hotel and offered what they referred to as a “suite,” which was equally unacceptable. In addition, the manager repeatedly referred to me as “big boss,” a comment I found inappropriate and insulting. The alleged suite contained: Mould on the windows Leaves on the bathroom floor Bugs inside the lighting fixtures and elsewhere in the room Cobwebs throughout the space I was travelling with elderly dependants, who were exhausted and had no alternative accommodation at 11pm. We had no car and nowhere else to go at that hour. I did not feel safe in this hotel, either physically or hygienically. The following day, I was forced to spend $200 on an Uber to hire a car and move everyone to a safe, clean hotel—one that cost the same but actually met basic standards. As we left, the manager followed me outside and attempted to offer a third room, another “bigger suite,” which I declined. At that point, I had no confidence in the hotel’s ability to provide safe drinking water for me, my unborn baby, or my elderly relatives. This entire experience was humiliating, distressing, and completely unacceptable, especially given my pregnancy and my responsibility for vulnerable travellers. The fact that I have even had to write this complaint after such conditions—and after not being offered an immediate refund—is extremely disappointing. Given the serious health, safety, and hygiene failures, and the total lack of functioning staff, I am requesting a full refund for booking. This complaint was never taken by customer service!!

The room smelt of wet dog and had black mould, the smoke alarms were covered by toilet roll, the main lights didn’t even work, you could hear every noise from every room, the bed was uncomfortable, the window had green moss growing on it and was drafty, the lock never felt secure and someone actually came into our room whilst we were sleeping, the manager refused to accept responsibility, became verbally abusive and threatened to call the police when issues were raised.

Lovely welcome, and efficient service. I was upgraded to the business suite, which was huge, lovely clean crisp bedding, massive bathroom and everthing you may need.. Would definitely stay there again..

This hotel is barely 3-star. It was unclean, untidy and unkempt. The description online is not accurate and the place is in significant need of upgrade. The photos are clearly taken from years ago. The lobby area is dirty and the doors are covered in grime. The hotel manager was sitting at a chair in the ‘glasshouse’ and after 48 hours the table was covered in dirty crockery and food wrappers. It had been cleaned at all. The glasshouse was littered with rubbish bags, a mattress on the floor and curtains. Sitting on the bed - you went straight through to the frame. Mattresses are cheap and you wouldn’t want to sleep on them. This is not a place anyone should consider staying at. I have requested a refund for dishonest and inaccurate advertising (don’t believe the photos) but the hotel manager has refused to comply as of yet - hence this very negative review. Please look elsewhere for somewhere to stay.

First room we were given the door didn't lock and there was water pouring through the air vent in the bathroom moved us to a different room but in the middle of the night our door which has a key pad to open,opened and a man tried to enter our room twice , in 25 years of coming to Liverpool this is probably the worst hotel we have ever stayed in so much so we left at 06,30 the next morning to go home avoid this place

My wife and I stayed here for one night while attending a birthday party in Liverpool. The building is very impressive and was once a wedding venue. Unfortunately it has seen better days and needs a lot of money spending on it. The whole ground floor is basically an empty shell. The reception desk is not manned but there is mobile number to call when checking in. The lift was out of order when we stayed but I'd also read previous reviews mention this also. The room was clean and functional but was showing signs of years of neglect. We opened the window and the wooden frame came away from the glass at the bottom. Overall it was OK, a bit pricey at £180 for 1 night but OK. I hope the new owners plan to invest and try and restore this place to its former glory.

From the warm welcome as soon as we arrived Hassan and his Son could not have been more helpful and friendly. The hotel is undergoing some work to renovate this beautiful Victorian building, the rooms are lean and comfy and the real feel of a family run hotel makes it a great place to stay. Eating In lark lane round the corner is fantastic and a walk around the beautiful Sefton park is essential, great location it will be my place to stay on every Lpool visit