Country Inn & Suites by Radisson, Lubbock, TX

Property did not match how was listed. Had reserved a room with walk in shower. Was told at checkin they did not have walkin showers on property. Fire alarm kept going off all night due to someone using a grill indoors in the pool house. Staff was very difficult to find. Cleaning service started coming in at 7am on a sunday. During checkout had no one present except a person who did not speak any english and never received a receipt.

For being rated a good hotel it had alot of defects. No customer rep in front desk at all times, pool was good but hot tub was out of service, walls inside pool area seemed like they were gonna fall off any minute. Room was ok, tv channels kept messing up, bed was very uncomfortable.

Excellent customer service! From front desk person to the breakfast lady. I recommend this place.

All

It was a little rundown. Ive stayed at some cheaper hotels and in better condition. The elevator was dirty and broken. Room service half cleaned. The carpet smelled, that smell when the vacuum cleaner bag is full.

It great staying there

This was one of the filthiest places I have ever stayed. The exterior lights are out, the carpets are dirty, the room was dirty. The bedding was stained with poop. There was not a towel in the room. The pool area was just as dirty with what looked like poop rubbed on the floor. I am surprised that Expedia supports it.

would never chose this place again... Not clean, noisy place.

Staff was very accommodating. Getting best price deal was difficult..

Fridge didn't work and couldn't control the temperature in the room