Kimpton Marlowe by IHG

My wife and I had a marvelous time staying at this hotel over the weekend. Big SHOUT OUT to MATTHEW and SAM at the front desk as well as the manager, TARA. Thanks for making our stay memorable.

A huge shoutout to our doormen Aklilu and Teddy who took exceptional care of my husband and I while we were in attendance for our daughter’s wedding. Thank you so much!!

I travel to Lahey in Burlington every two months. I usually stay in Burlington close to 'Lahey'. I decided to treat myself as I am platinum/ambassador and have only stayed at 'Intercontinental hotels' for the last twenty years. My first time at a Kimpton was better than I expected. 5*+. Recognition of Club status, upgrade and a hotel that has a wonderful staff. After so many years of staying only at IHG, I am acquainted with many of the General Directors in Europe.I saw the same results when the GM and his staff cover all facets of the hotel prodigiously. The final result is an exemplary stay. The hotel restaurant was marvelous. No need to go out searching for a restaurant. The breakfast was of the same caliber . The rooms were well appointed and sparkling clean. Cozy and top line modern. I just loved the hotel. BTW, I brought my Golden Retriever 'Skye' , who is usually more polite and well-behaved than most people when staying at a hotel. She was in her glory by the attention she recieved. I am coming back this month and I've already booked my stay at my new favorite hotel when I go to Burlington, The Kimpton. I notice everything at an IHG hotel and the professional team with a dash of warmth was the perfect combination. See you next week.

Excellent stay. I loved the social hour from 5 to 6pm, where they give out free wine and you get to meet other guests

I called several times to try and get a pair of shoes I had left from a stay a few weeks prior. The phone was kept on hold and I was not given a definitive answer, so I went to the hotel in person. All of the Front Desk staff were truly very sweet, patient, and accommodating- with the exception of the manager. Sophie was inmediately very short and impatient. She spoke down to me when I provided the dates of my stay, and was clearly very frustrated when she could not find me in the system. Once she found my reservation, I was given the wrong pair of shoes- with another room number on the label of the bag. I told her that these were not my shoes- and her answer was “Well this is all we have.” I told her I left my shoes with one of her colleagues, and she proceeded to raise her voice- I even had to ask for her not to talk to me like that This was after they had already confirmed my name and prior room number. I asked her to please check the bell closet, so she went to look for them there as well. While she walked away, one of the agents at the desk was kind enough to offer me some water, she was very polite. Please ensure that Sophie knows not to speak to a guest like that ever again. It was frankly very disappointing- the stay itself had been fantastic and everyone else was really kind. The shoes were ultimately found, however, I should have not been spoken to like that.

Piacevole soggiorno in una perfetta location e di Boston!! Grazie all’ambiente curato e dal design bello e accogliente era bello tornare.. L ingresso con ambiente relax e stato un ottimo appoggio per riprendere fiato. Strano (per mi aspettavo il bollitore in camera) ma apprezzato il servizio caffè al mattino. Stanza king size molto bella. Letto grande per due adulti e un bimbo di 3 anni).

Alcune persone al desk molto gentili… altre no! Cortesi nei modi ma rigidi nei fatte e non molto disposte alla flessibilità e all ascolto. Ho avuto un problema con l’auto fill di booking nei loro sistemi.. mi sono sentita come una bugiarda che diceva di avere una prenotazione per finta! Letto troppo morbido per i miei gusti. Lettino / cot per bimbo senza materasso!!!! Appena un lenzuolo sopra!! Da pazzi!! Meno male il letto king size ospitava tutti e tre! Bagno bello e funzionale, ma dovrebbero usare meglio l’anticalcare!

The location is great, and the facilities were in good condition. The room was overall comfortable - good bed, hot shower, etc. Some of the front desk staff were super helpful. We would probably stay here again if the price is right.

Our experiences with the reception desk staff were uneven. Two staff members were *super* helpful - above and beyond, while the rest seemed annoyed or indifferent - not quite the 4-star service expected for a Kimpton. The only downside of the room itself was that the blackout curtains didn't really hold back the light very well around the margins.

Stayed at the Kimpton while celebrating our daughter’s college graduation this past weekend. Huge thank you to Tara and Ben for making it extra special!

I recently stayed at Kimpton Marlowe Hotel and had an outstanding experience from start to finish. The service was exceptional, and every staff member was warm, welcoming, and genuinely friendly. A special thank you to Mike at the front desk, who went above and beyond to make our stay memorable. Before I even arrived, I called on the day of check-in and they had already blocked a room for me, arranged an early check-in, and even upgraded my room. For my birthday, the team surprised me with champagne, strawberries, and cookies, which was such a thoughtful and generous touch. My party felt truly welcomed throughout the entire stay. Even when I noticed my shower was not working properly, they sent an engineer right away to fix the issue and followed up afterward to make sure everything was resolved. It is rare to find a hotel with both excellent service and such personal care. I will definitely be back again and highly recommend this hotel to anyone visiting Cambridge.