BLU-Tique, Akron, a Tribute Portfolio Hotel

I loved the hotel decor, the historic look and feel of the hotel. I did not like having to walk from the garage to the hotel. After you park your car, you have to walk through a connecting hallway to enter the hotel courtyard. This hallway was filthy and odorous. Seeing this area as your first exposure to the hotel gave me a very negative impression of it. This garage area needs extensive renovation to improve the overall impression of the hotel. One elevator was not working and once on it, you had to go up then go down to reach your destination. The room was beautiful, comfortable and expansive. The hotel is centrally located to restaurants, shopping and entertainment in the downtown area. There was confusion about my reservation through Expedia saying I could not stay at the hotel, but the hotel saying there was no issue with my reservation. I was very concerned and confused about the hotel booking and it felt like a scam to me. I did not contact Expedia for this reason. You may want to investigate because it creates a bad impression and reputation for your outstanding hotel.

I did not get a much room service as i would have liked. It was noisy inside and outside of my room

Nice, clean, friendly staff, and garage parking.

The hotel itself was beautiful, but that was the only saving grace. I booked this property due to the restaurant in the building, then come to find out the entire restaurant was closed for a wedding. The noise was unbearable- between doors slamming in the hallway, the noise of the traffic outside, and the non-stop honking because of the wedding party taking photos outside, there was no sleep to be had. The refrigerator in the room was unusable- the freezer was completely frozen so the fridge wasn't working. The bed was so uncomfortable, I've never slept on a hotel mattress that hard. It was just a huge disappointment over all.

Restaurant and bar closed No prior notice Completely unacceptable

A very unique building, lots of character. The rooms were spacious and clean. The location was close to everything we needed.

Staff was kind but our room was very warm and we weren’t allowed to adjust the temp. We were told by staff that it will cool down when the sun goes down. It made for an uncomfortable evening.

When my son and I arrived at the property, the temperature in the room was 77° in mid June and the room was extremely hot and humid. Under the Americans With Disabilities Act, by law, all public facilities must provide reasonable accommodations. I am disabled and I use supplemental oxygen. Enclosed hot rooms further adversely impact my ability to breathe. So I require a room with air conditioning. I immediately notified the front desk and also stated that there were no sheets, blankets or pillows on the sofa bed. When I returned to the room six hours later, the temperature had increased to 78°. A member of the staff told me that several rooms on the property were having air-conditioning problems. This should’ve been disclosed to me upon check-in. When I asked if she could send someone to my room to correct the issue, she alleged that the hotel did not have access to a mechanic and refused to move me to another room nor did she offer to contact another hotel to see if other hotels had a room available with air-conditioning. Around midnight, she brought an ineffective fan, one sheet and a blanket but no pillows. Upon checkout, I asked for a refund. I was told that I would receive reward points as well as a telephone call from the manager, Frank Nigaglioni on Monday to discuss. Meanwhile, staff also failed to call me back to retrieve an Arizona State Sweatshirt, shorts and shoes so I sent an email with all my concerns. I’ve received neither a refund nor returned phone calls.

Cool hotel with great service.

An older building with a boutique style stay