Macdonald Cardrona Hotel, Golf & Spa

The only complaint we had was the expensive meals inc b’fast and dinner,

There was nobody at reception to check me in and I had to wait a while but the staff were friendly. Ordered room service which was not great as dish was slightly cold and I was charged quite heavily for the convenience! Room was quite noisy as above the area of the bar where people could sit outside.

Decent stay. Main reason I chose here was that it listed it had laundry facilities (according to its details on Expedia), only to come and find out there are no laundry facilities. Ended up having to find a hacky way to get my laundry done. But other than that, it’s a decent place for the night: spacious, comfy bed, front desk was really nice. It was good for a night, but wouldn’t really want to stay any longer honestly

Lovely hotel in beautiful surroundings.

Properly needs attention, unclean restaurant tables dirty not cleaned. Staff can do better

Even though it was a little dated, the hotel was nice and comfortable. It’s a beautiful location and we did lots of walking and enjoyed the pool and steam room. However the service was poor at best. Breakfast was pure comedy. On the night of stay, I was frustrated to have to wait 15 mins plus to order a drink and then despite sitting patiently at the bar for 15 mins, the bar served someone who arrived behind me. We waited so long to be served we went to another local pub for more drinks. Breakfast was hilarious. We waited 30 mins to be seated in a queue, whilst looking at at least 10 empty tables. The food was quite nice but the service was so slow to clear tables that other hotel guests started clearing and cleaning tables to help get the queue moving. Never seen anything like a child cleaning tables at a hotel his parents paid for. Some young lass was literally telling staff what to do. Then to top it off one of the candle heaters under the food somehow grew to an actual fire. Another guest in a strong Scottish accent shouted ‘Fire. There’s a fire. Is there a fire extinguisher or a blanket’ to which no staff responded. Some guy put out the fire and everyone cheered. Breakfast was funny and quite tasty.

Beautiful views.Plenty parking and excellent service .Staff more than helpful at reception and food first class.

For a 4* hotel the building, in a lot of places, was tatty. In my room there was a lot of paint which had flaked off the windowsill, one of the windows didn’t close, there were chips on both the shower tray and sink, and the radiator was covered in rust. Some areas of carpet in communal areas was fraid. There was a very limited amount of tv channels and the lift didn’t work the whole time I stayed. The receptionist originally directed me to the lift. I was up two flights of stairs, I am an OAP but there was no offer to help me with my luggage on arrival or departure. I was asked during my stay to give feedback from the company and did. I got no response. For the price I paid I was extremely disappointed.

Very aged, limited breakfast, not worth the price

Bits falling off the entrance door, toilet door, bin broken, wardrobe door broken, wc broken/cracked gutter leaking, iron plug broke.