Holiday Inn Express Birmingham Irondale East by IHG

The service was fenominal onky bad thing was the pwoer going out 2hrs after we checked in .

Power was out. Didn’t get to stay

Power was out don’t get to stay

It was okay the staff was nice.

The floor had dog food left from a previous guest...so the floor was not vacuumed and the bathroom wall had toothpaste on it. The shower leaked out on to the floor. I let the front desk girl know. The power went out for hours. There is no back up generator.

I typically don’t leave reviews, but this stay was beyond unacceptable. From the moment we checked in, it was clear the hotel does not prioritize cleanliness or guest experience. There were cobwebs throughout the room, crumbs left on the nightstand, and the floors looked like they hadn’t seen a vacuum in weeks. The pillows were stained, the bathroom was small and poorly maintained, and to top it off, the entire room had a bad odor. We had issues with room keys not working, which forced us to check in to two different rooms — both equally disappointing. The breakfast area wasn’t any better — flies everywhere, dirty eating sections, and the pancake machine was broken. The final straw was the power outage overnight. The hotel had no backup generators, leaving us without power, lights, or air for hours. Completely unacceptable, especially when paying for a safe and comfortable stay. I would not recommend this hotel to anyone. It was dirty, disorganized, and poorly managed. Spend your money elsewhere. Videos can be provided

Though the customer service was nice, the condition of the rooms were terrible. The carpet was dirty, the A/C made a whistling noise, and dirty water back up into the tub after taking a shower (see pic). When we inquired about vacuuming, one of the housekeeper stated they didn’t have a working vacuum and complained she had requested one several times without a response. Disappointed and won’t be staying here again. The halls had a weird, wet, musky smell.

Mold in bathroom and main room Cigarette smell No Conditioner or body wash Water dripping from ceiling

Na

Check in was a breeze, however our room was stuffy and smelled like mildew/ musty. I had mildew/ mold on my pillow. Went to the front desk to complain, got two replacement pillows; one of the replacement pillows had it on there as well. The pool was down, which was one of the perks we were wanting when we booked this establishment. Bathtub was dinghy, hairs everywhere, and just an all around terrible stay. We have a child that is asthmatic and an adult with allergies, we were comped for one night. Another individual not with our party, complained to us about his room and having mold/ mildew on two of his pillows as well. Honestly wouldn’t recommend

Upon arrival at the property, I found that the internet and phone lines were down. The pool was also green and out of service. There was trash overflowing from the trash cans onto the ground. After learning about all the issues the hotel was having, including the unavailability of Wi-Fi and the pool, this was not the place to stay. Additionally, nowhere in our booking did it mention these would be unavailable. I canceled the room.

The hotel is Almost nice. The following is my concerns. 1) Shower drain clogged 2) Refrigerator hummed and had a headache the 1st night 3) 3rd floor hallway had food on it my entire stay 4) Mold on muffin from dining room 5) Pork sausage over cooked 6) Entrance area trashy 7) Only 1 luggage cart for 4 floors Management needs to have a more active roll at property.