Courtyard by Marriott Isla Verde Beach Resort

Beachfront access

Not enough beach umbrellas to accommodate the guest

This is a great (and my pick) for a mid-tier beach resort in San Juan. Pros: beautiful lobby, nice rooms, perfect beach! Re beach - great option for families! Perfect for walks and runs (compressed sand, clean, flat beach, sand dollars galore) and for families - enough waves to play in and still relatively safe. My teens would have preferred even bigger waves but these were still fun and we felt safe. The pool area has lovely landscaping but the lounge chairs were tired - need to be updated. The swim up bar could also use a refresh and it would be nice if there was a spot or time when kids could use the swim up bar. The pool was open 24/7 but could use more servers and people cleaning the pool and the entire area (the pool and hot tub often had debris). The pool area felt more like 3.5 star but with a refresh and more staff would be 4.5 star. The gym had a good assortment of equipment and high quality brands but they were old and did not look well-maintained. It was still better than most hotel gyms though. I also want to note that my young teen got reprimanded for not having on a shirt in the lobby (yes, he should have had a shirt on but he just came from the pool to purchase Advil) and for sitting at the bar (before knowing the no kid rule). Both reprimands could have been expressed more nicely… We really debated between Courtyard, Hilton Caribe and Marriott Stellaris. We visited all three and this is my overall pick - hands down. Hilton Caribe was very dated (didn’t like it at all) and the full Marriott was gorgeous and more of a real 4 star, but doesn’t have as nice of a beach (in my opinion).

Cómodo

Norberto is excellent employee… outstanding service

Rooms were updated, clean and fresh.

This place was amazing, the staff, the service the food was great, I need to make some honorable mentions of staff members that went upon and beyond to provide exceptional service, Arelis the Food and Beverage manager helped us with celebrating my birthday and anniversary, Carlos Rodriquez recommended a lot of nice places to go visit, he knew the island well, Janitza at the outdoor restaurant provided great service and checked on us to make sure our food was the way we ordered it. Fernando and the entire pool staff and the out door beach staff were so polite and helpful everyday. Arce gets an honorable mention as well as the overnight Front Desk team member who you can see they hired nice young man, he don't have to pay him to be nice because his smile and service came natural to him, I definitely will be back. We also had a very beautiful room.

Liked the beach access along with the hotel vibe.

Extremely expensive with nothing included. Would have been nice to get a few free drinks daily due to the amount of money we payed to stay here.