Douglas Inn & Suites

When we arrived, nobody greeted us or responded to our greeting until a conversation in Hindi held by 4 people, 2 of them customers, ended. Then we were only asked for our names, driver's licenses, and credit card. We needed to take a late check-out because we were going to another place after 3 p.m., way later than 11 a.m., their check-out time. The clerk did not understand our questions, which we repeated multiple times, and at the end, he answered: "No, checkout at 11 a.m. only," and stood up showing us the exit door. While we waited standing, the smell of something being cooked next door to the reception (which looked more like a storage room) filled the entire place. It smelled like some meat being boiled with spices or something like that. It was very strong. We went to the room as indicated, and found the TV had broken speakers, the smoke alarm had been ripped from its place, and the bathroom had mold all over the shower curtain and the sink. The coffee maker would overfill the very small cups provided, regardless of the size chosen to brew the drink.

this property in convenient to everything, however there we no-one who spoke english. There was no way to communicate with the man who was there everyday. Tell the owner to get his staff to learn to speak to their guests. Stay somewhere else in the mountains.

Place was unkept, smelly, dishes seemed not to have been cleaned in a while. Splattered paint where they had done painting annd a bad job of painting and the baseboard was coming apart. Furniture had crumbs and not in good condition. Says breakfast but only had some muffins, not sure how old they were, and cereal and milk. The Keurig coffee maker made lousy coffee. I won’t stay again.

It was like a mini apartment. Apartment size refrigerator, microwave, 2 tvs, bed and couch. Quiet and no issues

It was quiet and spacious however, if you want to cook in the kitchen bring your own pans. The bed needs updated wear it wouldn’t be so hard. Didn’t get a good nights sleep due to the bed being so uncomfortable. Needs a modern upgrade. Enjoyed the quiet area

The photo of the property made the place look very nice. Reality is totally opposite. It is a run down motel.

Dirty and staff was not friendly. Definitely not worth what we paid for the night.

Check in staff was rude, room was extremely dirty. Asked staff for another room and he yelled saying "this is the room you get with Expedia, no other rooms available." Did not stay, trying to get refunded. He told me Expedia would charge me, not him. When speaking to Expedia they said he charged me. Terrible experience.

Everything

The sheets are old and outdated. We had to sleep on the top of the sheets. The refrigerator is broken.