Douglas Inn & Suites

Please see attached photos. The room had black mold and there was something bad going on at the water heater. The room had a horrible deodorant (sweet/floral) that did not dissipate. I think it was to cover the mold smell. The entire staff hung out in the parking lot so you had to go find them to attempt to get anything taken care of. There was no opportunity for WiFi to be available. The room seemed to have a bug issue as seen in the mold pic. The person at the service desk said he only spoke Hindi (in English). Refused to return the money I had paid. I told him I was calling the health department Monday to report the building as a health hazard. I am currently waiting for your company to tell me I get a refund (I really think I deserve that refund).

This place was rundown and had paint peeling off the walls of the room we were given. My family refused to stay there, so I turned back in the key. We would like a refund for this room.

It’s just very run down. Black mold on the shower curtains so we didn’t use that. Also found some kind of dried crusty food on my sheet, it wasn’t just a stain. Stripped it off and just slept in long clothes to avoid touching anything. At the very least they do have bed bug covers on the mattress so that wasn’t an issue. Their English is very poor which is fine except if there’s an issue that needs to be resolved it makes it difficult to communicate.

Dirty, old rooms ….. bugs and spider , terrible smells …. Stay away travels

The room was dirty counters, appliances, bathroom was nasty. Bed sheets had holes and room itself smelled. Poor staff that couldn’t communicate in English and was rude. Entire property dirty wouldn’t recommend.

I don't appreciate when hotel websites are inaccurate. In this case there was no beautiful pool as in the pics and description.

You get what u pay for. For the price it was great. It was clean and the staff was very nice.

No, but a lot of deferred maintenance.

We liked the price and the room size. The cleaning people are competent. The owners do not speak much English and are only learning the computer systems they have. There were 3 rusty hot water heaters in front of our unit. There are at least 30 rooms but only three rooms had cars in front of them. There is a pool, but the water was dark green. There is an oil change business next-door that leaves bright lights on all night shining in our windows. EVERYONE WAS VERY PLESANT, but not communicative regarding the facility, the town, or local restaurants. We stayed 3 nights.

Good room good customer service but not for someone who is accustomed to franchised motels.