Hampton Inn & Suites Kalamazoo-Oshtemo

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Nothing . My daughter got bit twice during her sleep by a bug . The rooms were disgusting . The breakfast was gross , the pool was nasty, the room itself was foul . This is not what I expected from a Hilton and I want some of my money back .

The room The bathroom was gross and dirty . The tiles on the floor were not even properly grouted. The hotel itself was disgusting . The hallways the elevator . The remote for the TV wouldn't work . There was no food at the breakfast and we went down at 8:30 am. Breakfast was till ten. No fruit the waffles tasted like card board . The juices were out of service .

I love the front staff girl. Very friendly

Location. It did appear to be clean.

This place is old and dated. Some items are run down an need replacement. For example, the bed backrest is a pleather and it is pealing. The colors suggest the 70's and 80's was the last refit. There were rust stains in the bathtub. I cut my leg on a sharp edge of the bed frame while trying to squeeze between the bed and the window.

It was clean and high standard, very comfortable, spacious bedroom and bathroom, clean and hot shower, good size television, very cool air-conditioning and most of all they great customer service. The staff are very nice and friendly and respectful. Great breakfast with a lot of options! I will give them 10 stars not 5.

Very nice, quiet and clean. Lady at front desk when we checked in was nice, helpful and courteous. Very patient.

Breakfast was decent

More helpful staff

Location was good.

Pillows were not clean. Headboard had flaking paint, as did shower Fitness room had poorly maintained equipment, no towels, overflowing trash cans