Hampton Inn & Suites Kalamazoo-Oshtemo

Very nice staff!

The staff work extremely hard and are so friendly. The front desk is so welcoming. The maintenance staff always are working. Although the staff appear over worked, they are all so very helpful. The couch cushions in the room were very stained. The bed linen was very old, bleach scented, and stained. I did dust the room once we noticed the thick dust on the lamps, top of the photo frames, and the top of the mirrors. The headboards of the beds were scratched with the decor falling off. The building is old and in need of an upgrade. We loved staying at this hotel for the past five years, but this last year will most likely be our last. Which saddens as the location is perfect for our Michigan visits.

The Hotel needs to freshen up a bit with a few minor, but needed repairs.

Old and feels that way. Clerk was delightful but headboard “leather” was we peeling, sheet didn’t fit the bed and towels were no longer white. Stay elsewhere. Next time will be staying in a different place in Kalamazoo. This place was a mistake.

Calm

Clean, quiet room

Our reservation for a 1 king size room with jacuzzi tub got mixed up with a 2 queen standard room so we didn’t get the room we paid for, we weren’t told of this mistake until I went and asked about it on our way out. We couldn’t be reimbursed, and points were useless as we don’t have Hilton honors. The other party had only stayed one night so we were locked out for a while initially. It was rather clean other than a pile of dog poo on the floor. Overall, a lot could have been understood/over looked but honestly and integrity go a long way and this hotel had none. Hope the other party enjoyed our expensive room! Will not book again.