The Omni Homestead Resort & Spa

Not accessible. Broken elevators. Cold indoor pool billed aa heated. Might have been great in its heyday but seriously beyond that. Desperately in need of renovations. Very disappointing. Ultimately left early.

Grandeur

Beautiful location

Overall, we had a good time and especially enjoyed the skiing, the Serenity Garden hot springs, and our massages. The staff were consistently friendly, professional, and easy to interact with, which we truly appreciated. That said, several issues affected our stay. There was a resort-wide power outage that was resolved fairly quickly and did not impact us too much. However, the following day our room lost power and could not be restored, leaving us without heat for several hours before we were relocated. While we appreciated the upgraded room, it was disruptive to have to move unexpectedly, and the new room had a noticeable red stain on the carpet. We also experienced multiple spa facility issues. The hot tub was cold, as were the sauna and even the steam room in the locker area, which was disappointing given the premium positioning of the spa experience. During our couples massage, the background music repeatedly cut in and out, which broke the relaxation aspect of the treatment. When we mentioned it, staff indicated this is a known, ongoing issue that has not yet been resolved, which was surprising given the price point. Our original “Deluxe King Mountain View” room was another letdown. The window placement made the room feel dark, and the only visible view required standing in the corner, where we mostly saw the roof rather than the mountains. The room description felt misleading. Dining was inconsistent. My beef entrée at Audubon on Saturday night was undercooked to the point of being raw despite ordering it medium. In contrast, the steak at Jefferson’s Restaurant the following evening was excellent. The biggest concern overall was pricing relative to value. Nearly every aspect of the experience felt significantly overpriced, including the room, dining, and spa services. An $850 charge for an 80-minute couples massage felt excessive for what was delivered. It also felt tacky to charge a nightly parking fee at a resort that already commands premium pricing across nearly every aspect of the stay. While we did enjoy certain parts of the weekend, the overall experience simply did not align with the nearly $5,000 cost of our stay (Friday check-in and Monday check-out), and ultimately it did not feel worth that level of spend. For that reason, we would likely choose to stay elsewhere in the future.

If you have never been before it is a must stop. We had a wonderful girls weekend and we can't wait to book our next trip and bring more of our friends. The staff is wonderful from the valet and everyone in between. You must do the historical tour with Anthony he is personality plus and you will love him and the tour he gives.

Hugely disappointed! The service was terrible except for a few stand outs...and by terrible I mean the least helpful staff I have ever encountered. The restaurant hours are awful...the website shows plenty of restaurant options but the hours are limited for a hotel in the middle of nowhere. I came because I expected hot spring pools on site...arrived to find that the pools were being used as ice rinks...or at least that's what the staff informed me. Finally I went to valet my car and the valet told me it would cost me a small fortune to valet and that I should park my own vehicle...pretty bizarre,,,I'd hoped I wasn't told that as a woman of color...especially considering the droves of guests also using valet services,,,highly doubt all guest were deterred from using valet. would not make the drive again.

Excited, checked in. First night room above us(kids) stomping/jumping. Did not get good sleep. Next morning same loud jumping at 6am, zero hot water for showers. Complained to front desk/supervisor. Said issue was a boiler or something. Went for a soak, no rules were followed not enjoyable, kids jumping/throwing rocks ect. Complained to staff. They didnt care or do anything. Went back to hotel front desk, refunded our soak, thankfully. That night same experience with room above, woke up no hot water again. This was a splurge our family never takes vacations. Nothing was enjoyable, all events and restaurants were booked. Guess i should of booked weeks prior. Ended up checking out an entire day early so we could get a hot shower and good night sleep. Emailed customer relations and manager and been almost a week with no reply.

Our recent stay at the Omni Homestead Resort was deeply disappointing and far below the standard we expected given the resort’s reputation and cost. The most significant issue was that we had no hot water in our bathroom for over 48 hours—essentially the entirety of our stay. We were initially told the problem was due to the room not having been used in a while, which did not seem like an acceptable explanation for a fundamental amenity failure. Rather than proactively communicating with us, I had to repeatedly call the front desk for updates. At no point were we offered a different room, nor were we offered a refund or even a partial accommodation for the inconvenience. Given the amount we paid for these rooms, this lack of urgency and service recovery was especially frustrating. In addition, the fire alarm went off in the middle of the night, significantly disrupting our sleep. Our scheduled golf round was canceled without any prior notification of the course closure, and when we reserved the golf simulator, the assigned employee never showed up to operate the session. Upon arrival at the hot springs, we were informed that our confirmed reservation could not be located. We heard multiple staff members mention that they were extremely busy due to the holiday weekend, but while we understand higher demand during peak times, that should not serve as an excuse for lapses in basic service, communication, and accountability. What was most disappointing was the cumulative lack of ownership and meaningful accommodation for these repeated issues, which left us feeling that the level of service did not reflect the premium price we paid.

The best place ever need at least 3 days to see all people were outstanding, it's a must see and do 😀😀😀 in winter, ice skating ⛸️, ski area, heated outdoor pool, heated indoor pool ,, 24/7

I booked a duet massage for me and my daughter. We checked in and interacted with 4 staff total, paperwork, locker, tour etc. we were then in the sauna awaiting our massage service when the manager came and demanded that my daughter leave the sauna because she was 16. I told her she is with her mother like your website says. She rudely says that is only for a salon service. I asked her for a written receipt saying we would not be charged for the service since she was making us leave. She very abruptly says you will not get a receipt and I'm not the one who booked this service. I told her they had 4 times/4 employees who could have told us 16 year olds are not welcome in their spa. My daughter and I had to change and by the time we walked out, the manager had two security guards waiting for us (by the way they smelled heavily like cigarettes). What a disgrace to your hotel to have people of this caliber working in your spa. I visit many 5 star spas in my travels and I have never been so humiliated by how I was treated. I hope you talk to the spa manager and train her like the Ritz Carlton in customer service. I understand the rule, but how did 4 staff miss this and then we get all the way to the sauna in our bathing suits to be asked to leave?