Best Western Inn Florence

The bed was comfy, the shower had good water pressure and the breakfast was delicious.

So the hotel is in the middle of remodeling / updates.. so not completely their fault for remaining open to keep business going. But a few of the new outlets in our room did not work and the bathroom door would not shut completely, was clearly not square. And sad to say, I’m not a huge fan of the sink being outside the bathroom area, prefer to wash my hands immediately.. not have to touch and open the door to wash hands. It took quite awhile for the mini fridge to get cold as well. The main hallway was very dirty from the ongoing construction and a few of the vending machines were not functioning. And while we “shouldn’t” have heard the elevator, per the staff, we heard it and every other noise especially from outside - had to check to see if the window was open or something… but all we could tell was the AC / Heater unit must’ve been replaced because the framing seemed unfinished. All in all was a decent hotel and sure it will be even better once all updates and construction is finished.

It was very cozy and the staff was so friendly and helpful.

N/A

OK

It was great , friendly staff

nothing