DoubleTree by Hilton Hotel Laurel

Stayed for five days with the wife as our first getaway in a while to see DC and the surrounding area. The Manager and front desk staff were amazing! Also the staff at breakfast was top notch! Rooms were very clean. Would recommend.

Overall, great experience and great service.Highly recommended spoke to the front desk.Natasha was her name excellent!

The rooms were spacious and the front desk staff were phenomenal, kind, and attentive! The cookies at the front desk were warm and delicious too!

Big shout out to Natacha for being so understanding and quick to respond to my request - that's what you call Great Customer Service. Didn't get the name of the room attendant who changed the bedding. Thank you for your help. Early check in was granted and check out was a breeze. Breakfast was excellent, with fruits, pastries, hot food options like eggs, bacon and sausages, along with fruit juices and hot beverages. Chocolate chip cookie being given to us upon check in was good too. The room could use some improvement, carpet had stains, toilet bowl was set low. Despite this, I will return because of the staffs dedication to their work.

I am sitting here in my room and I have had the absolute worst experience at this hotel. I literally never leave reviews, but my stay here was so bad. I felt the need. The management of this hotel is completely impotent and negligent. As I sit here in my room right now, there is a raging party right outside of my doorway as it’s nearly 10 PM. This is my second night staying here, and last night, a group of teenagers were jumping off their beds onto the floor right above me and so whenever I would fall asleep, the jumping with jolt me awake. It finally stopped at 12:30 in the morning, so I didn’t say anything, but my daughter and I were hoping to come back and get to bed early tonight because of our terrible sleep last night. She has to be up very early for a softball tournament tomorrow, so we’re wanting to be in bed by nine or 930. Well, Ibe announced to us, the hotel approved, a gigantic teenage dance party right in the main atrium of the hotel. Mind you, the hotel has several ballrooms that they could’ve held this party in, but they allowed a teenage travel group to hold a very loud very boisterous party in the middle of the hotel, right where all the rooms are as well. Just so incredibly thoughtless and careless and selfish of everyone involved. I complained to the manager and initially he assured me he was going to get them to stop by nine or 930 at the latest. When I went back out around 910, he then told me that the party will be going until 10 PM. These kids are not going to calm down at that point. They are super amped up, so I’m going to have to deal with another night of jumping around. It’s not fair to the rest of us paying customers. I asked to have my room switched so that I’m not right outside of the giant teenage party, and the manager said he couldn’t help me. I asked if I can get some sort of refund due to our terrible stay, and he said he’s helpless. Just so incredibly frustrated… I will never stay at this hotel ever again and probably never stay at a Doubletree again if I can help it either. So disappointed with the thoughtless, helpless management at this particular location. I will most likely be contacting corporate about this terrible stay as well.

I enjoyed my experience. Tarchawas very nice and respectful. Enjoy being here it was nice and quiet. The experience here was a lightning I would book again. The beds were comfortable.

The front desk staff was so incredible! They were very kind and super helpful after a long day of travel. The warm cookies were such a thoughtful touch and I can’t wait to come back to this location for pleasure! Highly recommend!!

I enjoyed my stay. Room didn't have a refrigerator, but response from front desk was immediate and the issue was resolved quickly. Natasha was very helpful!

This is a very nice hotel. From the moment I walked in and was greeted by Natacha to the moment I checked out and she remembered my name. It’s that type of service that all hotels should have. Top notch!

Had a marvelous time thanks to Arias and Natacha they made all the difference. I reccomend this place go those who are in the area!!