Botleigh Grange Hotel

The hotel looked lovely from the outside and I liked all the period features. The staff were very friendly and helpful.

Rooms were very dated. We had an "executive" room which was very basic. The en suite had a badly cracked sink. brown toilet water and a sub-standard shower. Whilst I appreciate that rooms require smoke detectors, surely they do not need to have bright green lights flashing continuously. Without a mask, it would have been almost impossible to sleep. Part of the reason for choosing this hotel was the pool and spa facilities. Unfortunately, these were closed during our stay, so I don't feel we got what we paid for.

Location was good, the bed was comfortable and the evening meal was enjoyable. The staff were friendly and helpful.

The heat in the room was unbearable even with the staff providing a second fan. The water pressure was not good with the shower going from an acceptable warm temperature to a very cold temperature every 40 seconds. Some form of Air Conditioning is needed and the water pressure addressed

The building.

No Spa, which we found out from a group of plumbers, that it might never be again. No air conditioning. High prices for drinks. Plus it was a long way from cruise ships.

Bed was large and comfy

It was hot, no air-conditioning, swimming pool and leisure facilities not available

Location good .breakfast very nice

Booked hotel because of spa and pool only to find out a couple of weeks before it was no longer available which left me no time to find somewhere else .

The proximity to the cruise terminals

I didn't dislike anything. The place just needs some cosmetic updating.

The rooms were comfortable and clean, and the hotel is in a convenient location. The staff were accommodating with our check-in and were generally helpful throughout our stay. Although there was a £10 per hour charge for late checkout, the team was flexible and supportive when we needed assistance.

The breakfast was disappointing, especially considering it cost £20 per person. As vegetarians, we found the selection quite limited, with no fruit available and very few suitable options. The breakfast area appeared understaffed, with only two team members trying to manage the service. We often had to request basic items such as bowls, water, and juice refills. I raised these concerns with reception, and while they acknowledged the issue, we felt a more proactive response or apology would have been appreciated.

Lovely room and location Friendly staff Great food

Location was good and room was quiet

Didn’t use any facilities

All staff very professional and friendly

Not being allocated the actual room booked some 5 months in advance. On arrival hotel were maximising their occupancy but that left us with a downgraded room