Botleigh Grange Hotel

The breakfast was reasonable - there was only one toaster for everyone to share and only one coffee machine working so we had to wait. The staff were friendly and helpful. The bedding was fresh and the bathroom was new but the room itself was tired - there was no dressing table.

The room was dated but the main issue was that the spa was closed but this was not shared until we arrived. We had booked as a group to make use of the facilities before our company christmas party but were not able to do this.

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Single bed mattress very hard

This is the second time I have stayed at the hotel because the spa facilities are an added bonus of this hotel and the reason I returned. Unfortunately, only the swimmimg pool and steam room were available for me to use on my most recent visit.

The steam room an jacuzzi were not functioning, the kettle in my room didn't work. When I paid for the breakfast at check-in I was not told the the breakfast service did not start until 8am at weekends and so was unable to stay for breakfast due to my onward travel plans. I requested a refund for the breakfast I didn't eat but was told that the manager would need to authorise this and was not on duty at the weekends. I have tried several ways to contact the manager since but, as yet, I have had no response. I am disappointed that the only option is to leave this review.

Clean comfy quiet splendid bed and bathroom. Marvelous staff. Excellent poo;

I booked purly for hot tub etc ,, oout of order, then got 50 pound limit on food (not told about this via your booking system, the room was not dulux

I won't ever book another hotel unless I can book through reception, it's booking through you I lost out

Very comfortable. The staff were very helpful. Everything was lovely. Beautiful view of the garden.

Nothing - everything was great

Relatively clean

Wifi didn’t work and when reported to night staff was helpful and offered to get us another room but we were already settled, next morning when we spoke to the day staff they just said “ thank you for letting us know” no offer to help whatsoever and didn’t look interested. Breakfast was very expensive £20 per person per day.

Nice pool etc

Nothing not to say bad

The hotel is slowly being improved and the staff are cheerful and welcoming. It still needs a bit of investment in the common parts and although the rooms are freshly painted in the main, the fixtures while working are looking tired. The shower was good with high pressure and easily controlled temperature. For the money, this is a good value hotel.

A bit more work is needed on the facilities like the sauna and swimming pool but at least they are there if you want to use them.