Best Western Oakbrook Inn

Friendly staff

I would like to know where the amenities are. I have stayed at this hotel twice in the last 3 months and didn’t know where the fitness room or ice machine was. Just be something nice to know upon check in. Other than that I really enjoy this hotel.

This was one of the dirtiest hotels I've ever stayed at in the country. We saw a cockroach in our room. Skip and stay elsewhere.

Nice clean room. Convenient transportation, Pleasant staff and good breakfast in the morning. Overall we had a great visit and enjoyed our stay at The Best Western in Oakbrook.

Enjoyed the breakfast omelette station.

I stayed here to break up a trip from the east coast to northern Wisconsin. Room was tidy, staff was friendly (I think it is family-owned), and area was quiet and safe. Stayed there at the beginning of my 2 week trip and again at the end. As a single female, I felt very safe and comfortable here.

Dear Mr. Patel, I am writing to formally request a full refund for both nights of our recent stay at the Best Western Oakbrook Inn. During our reservation (Itinerary #: 73212527897069, Dates: September 16–18, Room #: 111, Name on Reservation: Fiorella Moscoso), a serious sanitation and health issue occurred. On the morning of September 17, while Ms. Moscoso was away at an offsite meeting, her partner discovered a cockroach in the bed and another near the TV. This is wholly unacceptable and created unsafe and unsanitary conditions. Her partner immediately reported the issue to Luis at the front desk. Luis acknowledged the problem and offered to move us to another room. However, as was explained at the time, the presence of cockroaches is not isolated to a single room but instead suggests a broader facility-wide infestation. Luis agreed to refund the second night but stated he did not have the authority to refund the first night and directed us to contact you. We called the hotel to reach you directly but we were informed you were unavailable. Given the severity of this issue—specifically the health risks and breach of basic sanitary standards—we are requesting a full refund for both nights. Anything less is unreasonable under these circumstances. Please confirm in writing that the full refund will be processed to the original form of payment within the next three (3) business days. Reservation Details: • Name on reservation: Fiorella Moscoso • Itinerary

No relaxing ambiance or air purifiers throughout the building

Breakfast.