Hotel Scala Frankfurt City

I would recommend this hotel to anyone taking a short trip to Frankfurt! It is attached to a movie theater which is both cool and loud at times. There was very loud construction and a school nearby that made for quite a bit of noise during the day. Outside of that, the front desk was very accommodating, the breakfast was wonderful, and the area was very walkable. They have good wifi and can make accommodations for food allergies. No laundry service.

Location is great. Staff is friendly. Rooms are small but OK for one or two people to stay. The hotel is just one block behind Zeil, the main shopping street of the city which makes it very convenient. Recommended.

The location was great. Beds are tiny. No air conditioner or fans. My passport went missing from the room while we were out for the day and the staff didnt seem to care. Very noisy street and hotel does not look anything like the picture's online.

Quite comfortable for a pair of twin beds. Well worth the price. Not a room you’d want to sit in all day, but great for having a convenient place to sleep. Perfectly located for our purposes. One block from U an S bahn, and easy walking distance to all old town sires

Customer service and cleanliness, front desk just rude.

I had asked for help finding church service times. The front desk personnel spoke great English but told me to research it. Not realizing everything is in German so I can’t read the website information. I overheard her saying the same to other guests asking for help with the reservations… do it on the website. Didn’t come across as willing to help.

The only benefit in Scala hotel is the location. I used to stay in Scala since a long time. But they changed a lot. No one of the staff is hospitable except for the Lady that serves breakfast. They don’t clean the bathroom. Only tidy the beds and change towels. The guy on the reception lectured me for asking for one more towel. The pillow is a duvet covered with a pillow case.

Walking distance to subway which brings you to the airport. Also good location. Good value for a 3 star

It was an OK stay. No bells, no whistles. Breakfast wasn't bad. Not sure I'd stay again but also not sure I'd return to Frankfurt.

We chose this hotel for its convenient location for public transport and the Christmas market. It is very basic but adequate. Apart from the gentleman who checked us in, the staff did not appear to be very friendly.