Residence Inn by Marriott Toronto Mississauga Southwest

I am writing to formally express my disappointment with our recent 2-night stay at your hotel. While we had looked forward to a comfortable and enjoyable experience, several issues during check-in and in our assigned room have left us dissatisfied. We had specifically requested a high-floor room; however, when we arrived at approximately 8:00 PM, the front desk assigned us a room on the first floor. This was especially concerning as we witnessed the guest who checked in immediately before us being provided a room on a higher floor, which suggests that our request was either overlooked or disregarded. Furthermore, at the check-in desk, I noticed a printed list of available rooms. The left-hand column appeared to be marked or allocated, while the right-hand side showed no such markings—implying that there were still unassigned rooms available. Despite this observation, we were told that no higher-floor rooms were open. This inconsistency felt misleading. If our request could not be accommodated, a courtesy notification or explanation would have been greatly appreciated. Open communication, even if the request cannot be fulfilled, is always preferable to having it ignored or dismissed. Additionally, the level of service provided felt inconsistent. The guest before us received a full orientation regarding breakfast, Wi-Fi, gym, and swimming pool access. In contrast, none of this information was offered to us until we specifically asked.

Friendly staff

Enjoyed our stay very much

Loved my stay here. Everyone was kind and helpful

Cleanliness and friendly staff.

It’s in a good spot I’ve stayed here many times. Rooms are nice they have everything you need for a good price most of the time!

Room was very clean and spacious. The bed was specially comfortable. The breakfast area was clean and the food was plenty.

This is my favourite place to stay! Breakfast was very good. Pool was clean .

Great access to highways, friendly staff,clean area

Common areas of the hotel were too hot. Especially the breakfast room. Asked staff to turn the air conditioning temperature down but got no results.