Best Western Elko Inn

The room was clean and the bed was comfortable.

There was no wifi and when I called to complain the desk clerk in effect said “tough”. So they advertise wifi but it is not available in all rooms. Also the tv was broken when we arrived. So we were stranded in a town for a night with nothing to. The staff blamed the broken tv on a prior guest and said that guest would get charged for it. Can you imagine getting a bill from a hotel for something you didn’t do? They did eventually fix the tv but blaming their failure on a prior guest was unconscionable. Take responsibility for your own failures. The bed pillows were really small and more like throw pillows so not comfortable.

It was quiet. Linens were good

Wifi not working at all. Not a BW Plus, so it was not what we were used to. Bed comfortable, but the lining underneath the bed was hanging down. Breakfast was ok.

Not a whole lot

They didn't serve breakfast until 9, the hot tub was nasty, the towels never got serviced for the pool. We went to do laundry and the washer and dryers didn't work.

The staff was outstanding.

Our room was in need of updates; everything was worn, including stains on and holes in the curtains, worn doors and furniture, and the shower leaked on the bathroom floor no matter how the curtain was arranged. The toilet took multiple flushes every time. The wifi did not work in our room despite the staff doing what they could to fix it. One gets the distinct feeling that the staff are doing their best with outdated systems and facilities.