DoubleTree by Hilton Wilkes-Barre

Our room was great, I liked the mirror in the bathroom and the couch and coffee table in my room.

The hotel was being remodeled; therefore, any of the amenities I thought would be available, such as the sauna, hot tub, or indoor pool, were not available. No proper restaurants, but a room accommodated to serve as a dining area. No fire pit either. I understand that it's normal for hotels to remodel. Their facilities, but it wasn't disclosed when I booked it, or at least offered a discounted price. Nevertheless, I stayed for only one night, and I appreciate that they were operating and had a comfortable night's sleep.

I have stayed here many times. The location is great. I have always found the staff to be friendly and helpful. The rooms are comfortable and reliably clean.

The hotel is undergoing renovations. There was construction noise that continued into the evening.

We were in one of the upgraded rooms so that was nice

The fact that it was all under construction and that the pool and hot tub were not available but that was not something that was told to us prior to this stay

The rooms were clean, big and neat.

They were under construction and the property had no amenities. Store, vending machines.

Clean rooms

Pool was closed

Not applicable

We weren't greeted happily as soon as we walked in it what's a catastrophe they couldn't find our reservation they blamed booking.com for The Way We Were put in they blame them and said that my name was put in backwards therefore I assume that maybe we weren't even booked for a room that's why we got put on the floor with or maybe booking.com put us on the floor with the construction crew either way my wife and I for our anniversary present got put on the floor with a construction crew and as we're walking to our room we can see the rooms being reconstructed. The room right next to ours was wide open and it was demolished tools the floor is everything the room is just upside down and it's a wreck the door was wide open it was awful. We going to our room we look up for a place to go get something to eat because we're exhausted I shut the curtains because I know I'm sorry I believe in privacy I put on a change shirts I put on a sweatshirt we go to the Wawa we come back and I set up the room for my wife while she's eating her dinner I come back to sit on the bed I look up and there are bugs all over the ceiling flying bugs so we go down to the supervisor and a worker and state that this issue has happened and they're like oh we're booked we can't help you what will do is have somebody come up and vacuum them out of the room. We go back up to our room we wait and notice that there's more than what we saw there infested into the curtains they're in the window there's dead ones everywhere they're on the floor all over the room I must have shook them loose when I shut the curtain and Disturbed them I go back downstairs to tell them please come now you have a bigger problem than we realized.