Brook Mollington Banastre Hotel & Spa

Nothing

Dusty, dirty, full of cats, only one light worked int he room. The tv didn’t work, the toilet made a noise all night. Never known anything like it. The same person was cleaning, working at the back and working behind the reception, so had to wait ages to be seen to.

Breakfast was good

Ok

Clean

The staff were friendly and check-in was painless. The room was tidy and clean. Even the carpet was/appeared new/clean.

It's always easy to criticise, The room unfortunately while yes it was accessible, that is all it was. This is not a failing of the hotel I will add, my experience of hotels all have much the same issues. The room we were in had 3 beds, which Is what we asked for, unfortunately for our wheelchair user we had to physically lift him up on the end of the bed, since we couldn't get him alongside. For anyone with a mobile hoist, the hoist will not fit under the bed as they are divan beds. The bathroom was a wet room. However using the shower means the bathroom gets flooded. There is a drain but it's level with the floor. There was a slight maintenance problem, but since we were only there for 1 night, I reported it on the way out since it didn't affect our stay. Our big issue was when we wanted to use the restaurant. Because there was a wedding party there, (and a birthday) we couldn't order food without at least an hour's delay as the chef was busy prepping, however the manager did at least come to apologize, on the plus side there was a Stonehouse bar/bistro just up the road.

Clean rooms, polite staff

Nothing