Best Western San Marcos

The hotel is nice to stay, very clean, attentive staff. We had an issue with the room given and talked to the staff and they switched us right away. I would have appreciated the pool more clean of debris since it's out in the open. Other than that good.

It was very accessible, close to main road, good location. Very affordable, overall great!

Everything is very dated and worn. Towels were dirty with make-up from a prev guest I assume. Management of the guests was poor. Children running up and down halls playing at all hours. Adults yelling in the halls, slamming doors. Some people smoking marijuana on the premises. The smoke was flowing up to our room and smelled in the room. We did not even stay the 2nd night because of this.

Missing ceiling tiles throughout the first floor, Shower curtain was dirty and brown, Door key wasn't working half the time we put it in the door.

The hotel definitely need a renovation and it looks like maybe they're starting to do those? Even though it's an older hotel that needs updating and some repairs, it was clean. Staff was very friendly.

Exelente services

Staff at front desk initially appeared responsive to a problem with a ceiling leakage and subsequent major repair outside my room door. It was a Very noisy night -we heard loud water running throughout the night and sawing sounds the following morning(Saturday night and Sunday morning) We had arrived at the hotel Saturday after a long day of travel and were wanting to sleep in on Sunday morning. It was a disturbing night and unable to rest nor sleep in due to the constant noise. This issue was to be taken up with the manager but during my stay and following my stay I received no further response from the manager to my complaint.

We are winter texans stayed here on our way home liked it so much we stayed in another location and plan to use Best Western for our travels.

Older property but well updated. No elevator for 2nd floor access. Clean and conveniently located. Liked the well lit parking areas, but parking space seemed limited.

Very worn out property. The breakfast appears not well prepared.