Akra Fethiye The Residence Tui Blue Sensatori - Ultra All Inclusive - Adults Only

Dear Mr. Omer Ali and Mr. Umit Deniz, I am writing to express our profound disappointment and concern regarding the treatment of our 11-year-old son during our recent stay at your hotel. Our son became seriously unwell after suffering food poisoning during our holiday. As a result of his illness, he accidentally soiled a hotel bed sheet . Rather than handling this unfortunate situation with understanding and compassion, your staff chose to publicly embarrass and humiliate him by discussing the matter in front of reception staff and other guests, before demanding a charge of £170. The way this incident was handled was completely unacceptable. Our son was already distressed and unwell, yet he was made to feel ashamed and singled out for something that occurred as a direct consequence of his illness. We consider this treatment discriminatory and entirely lacking in empathy, particularly towards a vulnerable child. The emotional impact on him has been significant. What should have been an enjoyable family holiday has instead become a deeply upsetting experience that has effectively ruined his holiday. No child should be made to feel humiliated in front of others for becoming ill. Emma from TUI was also made aware of the situation and witnessed the distress and upset that this incident caused. We ensured that the matter was reported at the time, as we felt the treatment of our son was wholly inappropriate and fell far below the standard of customer care that any family should expect. In addition to this, the overall experience at the hotel has been extremely disappointing. Due to a small amount of rain on the 28th, it became virtually impossible to get a table in the buffet restaurant, leaving guests with nowhere suitable to sit and eat. Once again, we were forced to sit in our bedroom instead, which is unacceptable during a family holiday at a hotel of this standard. What makes this even more disappointing is that this was not our first visit to your hotel. This was our fifth stay, and over the years we have recommended your hotel to family members who have also stayed with you. We have always enjoyed our visits and expected a far higher standard of customer care and professionalism. Sadly, the way this matter was handled, alongside the ongoing issues during our stay, has completely changed our perception of your hotel. We are incredibly disappointed and can confidently say that this will be our last visit. We request a full investigation into this incident, an explanation as to why a child was treated in such a manner, and a review of the £170 charge. We also expect a formal apology for the distress and embarrassment caused to our son and our family. We trust that you will take this complaint seriously and respond promptly with details of the actions you intend to take to address our concerns. Yours sincerely,

Great Hotel, this is the 2nd time visiting and refurbishments have been made making it even better. We'll definitely be coming back again. There's lots of activities to do for kids and adults. The food is amazing, both the main restaurant and the 3 A-la-Carte restaurants. Treated myself to a Spa treatment, great recommendations from Hamdi (Mystical Touch: peeling and foam massage, deep tissue and face mask). Sari did all 3 massages, it's the best i've had to date - i suffer from upper and lower back pain and felt amazing after, i would reccomend to everyone... Will definitely try one of the others next time i'm back.

Cannot fault this resort. It’s absolutely spotless very new / modern. The staff are all so super friendly smiley happy and willing to do anything for you and they are great with kids. Food great drink great ( I would prefer a premium package for wine but that’s just my opinion there were so many other great selections ). The cafe is fab amazing coffee and the best cakes ! Milk shake and iced cream shop another great addition. Our room was lovely and was cleaned and tideless brilliantly every day. The beach is beautiful. We were incredibly sad to leave - one of the best family resorts I have ever been too. Love it !

We can't really fault the hotel, the service, attention to detail and the cleanliness were first class. We would love to return next year. There are a few people who need a special mention for making our stay so memorable. Service at the buffet restaurant We met Buket on our first day. She was so friendly making us feel so very welcome. Nothing was too much trouble. She was so very professional, caring and attentive, she made every meal time a real pleasure. Buket is an absolute asset to the Tui team . Absolutely five star service every day. Thank you to much for looking after us so well Buket. Hope to see you again next year. The food at the buffet restaurant After spending 10 days at this resort, we could not leave a review without mentioning the food. Wow, so much respect and appreciation for the whole team preparing and serving the buffet. The choice was amazing everything was so fresh and so much care and attention was given to presentation. Fabulous flavours and blending of ingredients everything was delicious. We had the pleasure of meeting Chef Omer Güven. His passion for sourcing local sustainable ingredients is clear and his expertise creating authentic and new dishes is wonderful. Everyday we tried something new absolutely embracing the local cuisine. The whole experience was fabulous. Huge applause to the whole team. As a plant based chef, I was inspired and can’t wait get cooking. I think mint is my new favourite herb. A big thank you to Simon, the Tui team and Alican, for making this happen. Lobby bar Wow, Huseyin is an absolute star of the lobby bar. So welcoming and such an amazing talent. Our cocktails were fabulous and the attention to detail made us feel very special indeed. We went to the lobby bar every evening of our stay, it became our local. The whole team were always so pleased to see us and looked after us so attentively and professionally and always with a smile. Thank you so much. The Spa Hamdi was the perfect host and very proud to show us around the amazing spa . He looked after us every step of the way. He guided us through the comprehensive treatments on offer and we decided to purchase the holiday package which was absolutely incredible. A Turkish bath and three hour long massages. We have never felt so relaxed. A big thank you to our wonderfully skillful and very attentive therapists Candra and Yuma, who treated us with such care and grace, you made us feel so comfortable and we felt renewed and refreshed after each visit. Such an amazing addition to our holiday, we would thoroughly recommend a visit to the spa. Thank you all so very much.

I just wanted to write a quick review on this hotel as we have just returned after staying at the Residence section but did spend some time this side. The beach bar is a highlight for us and the music sessions at 4 were wonderful. The service by all the bar staff is exceptional. Ramazan who we know from previous visits is always a joy. Friendly and always remembers us. Kutay another great bar tender. The smiley hard working Hakan was so lovely. He is a credit to the hotel. Almed another waiter who worked hard but every member at staff at that bar deserve a mection. We also participated in the aqua fit with Riad daily. He's a great lad and enjoyed several chats with him. We also came over twice to have lunch at the buffet. The new renovation is lovely and and gave a more bright and spacious feel to the restaurant. We enjoyed sitting in the adults outside service where the service was excellent. The food was excellent too and such a great choice. We also had several lunches at the sunset bar where as usual the food was delicious and service excellent. Im sorry I didnt catch our waiters name but all work very hard there. Overall as we have stayed at this hotel several years ago and have family members who stay now the standard of service is very high and totally understand why there is so many guests who return year after year. Lovely to chat to Michelle the tui rep who we know from the residence who is always helpful.

There is not enough words to describe how lovely this place is ! The staff are very professional and work exceptionally hard ,so helpful mertcan our cocktail server was a joy super fun and professional.the views are amazing the food is a solid 10/10 and very consistent throughout the whole trip we will definitely be returning.

An unforgettable stay from start to finish. The hotel itself is stunning, the location is perfect, and every member of staff made us feel genuinely welcome. We travelled as a large group with a 2-year-old, and there was truly something for everyone — the atmosphere, facilities, and service were exceptional throughout. The highlight of our trip was without a doubt the beach cabana experience, and that was all thanks to Cezar. We booked a cabana for 3 days and it completely made our holiday. Cezar went above and beyond every single day — so attentive, professional, warm, and always one step ahead of anything we needed. Nothing was ever too much trouble, and he made us feel so relaxed and looked after. He also took care of us during a private beach cabana evening for my engagement, and it was absolutely magical. Cezar made the whole experience feel so special and personal, creating memories we’ll never forget. His kindness and attention to detail really stood out and made such a difference to our stay. A huge thank you to Cezar and the entire team for making our trip so memorable. We genuinely can’t wait to come back.

This is my fourth visit to this hotel. The restaurant and the newly renovated areas, including the lobby, are fantastic. As always, it offers a clean and family-friendly holiday atmosphere. The desserts and drinks are wonderful, but the food could be a little tastier this year; the quality of the food has decreased. Other than that, everything is great, as always. I especially need to mention the spa. I had never tried it on my four previous visits to this hotel. By chance, I met Hamdi while going to the gym, and following his recommendations, I tried the Turkish bath, three lymphatic massages, and mixed therapy. I feel amazing; all my aches and pains are gone. I even questioned why I hadn't tried it before. I think this hotel's spa is truly worth trying; there's a very professional team. Especially Hamdi, thank you!

Just returned spending 10 days in this beautiful hotel, we went back taking friends with us.we all loved it❤️ All the staff are a credit to you, Maret at breakfast was amazing and always had a smile and very attentive. Merryn omlette lady is the best 🥰Abdullah excellent barman in piano bar, friendly and nothing too much trouble will make you any 🍹🍸Maret and Surkan looked after us in Italian, excellent service, beautiful food .Mesut looked after us around the pool area and recognised us from last year 😃 lovely man. Ulas in Amber can't do enough for you, also Baren and Ismail went above and beyond for us, making sure we were all happy 😃we hired a cabana for our friends anniversary, amazing day, Sezur our waiter was the best, would highly recommend getting one. So relaxing and waited on, had champagne 🍾 and cake to celebrate 🥳could go on writing but everyone and hotel excellent. All waiting girls very helpful and friendly. Just a little point, Piano bar got a bit samey after a few nights, all the entertainment crew are excellent, Jonathan and Craig amazing musicians but same songs. Saturday night party was the best ,lasers outstanding and little special touches ☺️ we will be back , thank you all for looking after us xx

We have recently retuned from a 10 night stay at TUI Blue Akra Sensatori Fethiye after visiting this hotel numerous times. We have never and continue to not be disappointed with this place. We did NOT want to come home !! Staff at reception cannot be helpful enough, any questions/queries they always have the answer and are more than happy to help. Loads of choice for food which cannot be faulted across all restaurants including the à la carte. Yes, there is a pillow menu which you can view and request changes if required. The hotel grounds, rooms, restaurants and surrounding areas are immaculate. We used the gym which again is immaculate and well equipped. Options for classes such as HIIT yoga etc. The beach is fantastic with multiple sun beds not too close to one another and gives off a real chill vibe with some relaxing music on afternoons. The bar staff at the beach are amazing, always around taking drinks orders with a friendly smile and nothing was ever too much trouble. Most importantly the staff are outstanding and are what makes this hotel such a great place. They cannot do enough for you and are so pleasant and friendly. In particular, Buket and Murat in the main restaurant at breakfast. And our evening server Ramazan. We were always greeted with a friendly smile and they could not be more attentive throughout our dining experience. Will most definitely be returning to this hotel.