Newpark Hotel

If you're thinking of booking your wedding here, think again. The service was terrible! Pre arranged and paid for persecco for the bridal party in hair and make up was abandoned by the hotel due to 1 bridesmaid being pregnant. No one called this. It was the hotels decision. The wedding sign telling people they were in the right place was not changed from the day before, arriving guests presumed they were in the wrong place. The bridal suite was not ready for the bride to dress until 10 minutes before the ceremony was due to begin. On calling reception numerous times to ask what the hold up was, the phone was hung up 3 times and the wedding co-ordinator was no where to be found. Ignoring calls. This caused terrible stress for the bride, who was in tears at least 3 times that morning. On complaint, the manager sent up 8 empty glasses to the bridesmaids and bride with 1 bottle of persecco. This was not the courtesy that it was made out to be but a quarter of what was paid for and not received. No one seemed to care that this was the brides special day. At the drinks reception, people were left queuing at un-staffed carts. At the after dinner reception, staff were actively collecting full drinks from the table, forcing people to purchase more when returning to the table from the dance floor. All in all an absolute debacle of a wedding 2 years in the planning. No one cared. No one showed up when asked to do so and the wedding co-ordinator Michaela was not seen for the rest of the day, leaving a manager to escort the bridal party to the outdoor venue. No signs or staff to show the way. Staff moved all the guests up to the front, leaving no room for the groomsmen or bridesmaids. All guest had to quickly move when this became clear. There were not enough chairs for the guests, leaving many to stand at the back with no seating. It was a wedding of 80 and only 65 chairs were provided. Think twice before booking this venue.

Sehr nettes Personal und reichhaltiges Frühstück.

Pool could be warmer but overall hotel is really brilliant for kids have been before and will go back again

Always a pleasure to visit the New Park for business or pleasure. Luminita is always professional, responsive and ensures everthing is delivered in tip top fashion. She and the staff ignite the hotel with their professionalism and create a home from home atmosphere. Many thanks to all. Paul

The facilities for families are fantastic.

The pool could be improved.

We booked a stay at this hotel to celebrate our son's 4th birthday and travelled almost two hours to get there, only to be turned away at check-in because we did not have a credit card. While we understand that hotels have policies and procedures, what was most disappointing was the way the situation was handled. The training manager, dealt with us during this issue. I was visibly upset and in tears while trying to explain our circumstances and ask if any alternative solution could be offered. Rather than showing empathy or attempting to assist, the training manager dismissed my concerns and refused to continue the conversation while I was clearly distressed. I found this approach unprofessional, insensitive, and upsetting. What makes the situation even more frustrating is that we personally know guests who stayed at the hotel the previous week and were able to pay in cash without being required to provide a credit card. This inconsistency raises serious questions about how the policy is applied and why no flexibility or alternative arrangement could be considered in our case. As a result, our son's birthday celebration was completely ruined. After travelling such a long distance, we were left feeling embarrassed, distressed, and unfairly treated. A little understanding and customer care could have made a huge difference, but unfortunately, none was shown. Based on this experience, I would not recommend this hotel and would strongly advise future guests to double-check all payment requirements before travelling.

Wonderful hotel. We certainly can give this hotel a five star rating. From our arrival to departure everything was “top notch” It is a brilliant venue for a wedding reception which we thoroughly enjoyed!