Donington Manor Hotel

The private secure parking

The room I was in smelt of damp and you can tell it is really old. Really needs a thorough renovation. It was ok for what I was using it for, just a place to get my head down over the race weekend. But wouldn’tstay here for a get away/holiday.

I wasn't going to put a review on here but due to having no response or apology I have decided to put on the email I sent to Donington Manor. Hi I'm not normally one to complain but I really feel the need to inform you about our recent stay. We booked in on Tuesday the 20th May and checked out on Thursday the 22nd of May. I had booked it for my husband for his birthday but we were left very disappointed with a number of issues. One of the reasons I chose your hotel was due to you having a bar and restaurant onsite, I was already aware that this option wasn't available on Tuesday so that wasn't a problem. So we had decided that Wednesday night we would dress up for the occasion of my husbands birthday and dine in your restaurant and have a few drinks in the bar, but the reception and the dining area and bar were closed up all day and there was no one around for us to even discuss the matter. On the Wednesday morning we were woken up at 8 am by the workers outside our room blaring out music, which left us a little annoyed but we managed to get back off to sleep until 9 am when we were woken again by someone unlocking our door and proceeding to walk in !! I managed to shout out to them and a lady shouted sorry ( I'm presuming maybe a cleaner) but it's totally unacceptable. Then Wednesday afternoon someone tried the door again, but didn't open it. I suffer quite bad with anxiety and I felt very on edge after that, and it without a doubt affected our stay and my quality of sleep. We also spoke to a gentleman outside who was booked in and couldn't get hold of anyone and he had been waiting hours ! I do agree with other reviews I have read that the rooms need updating, but for us that wasn't the major problem but having access to the reception and dining area was and the lack of consideration to the privacy in our room. We would have loved to have tried your food either for breakfast or lunch but sadly that wasn't an option for us. The idea was really for us to have come and relaxed and had everything we needed within the hotel, not having to go out and find places to eat and drink elsewhere. When we first arrived at the hotel we were told just to shout up if we needed anything, such a shame there was no one available to do this. I really feel that we didn't get the service we should have had for the money we paid. Please take this complaint on board and hopefully make the necessary changes to your establishment in due course. For your reference we were in room 26.

Lovely greeting at reception even though our digital booking confirmation for afternoon tea didn't tally with the hotel's . Not to worry, the hotel staff made us feel very welcome . Our afternoon tea was served with smiles & courtesy , lovely Colombian coffee, freshly cut sandwiches and an array of home made cakes. My husband especially enjoyed the wonderfully light Victoria whipped cream sponge cake . All delicious . Happy to recommend , will return but will ring first just to make sure we are expected next time .

location

charged twice, hotel has gone downhill over the years will not use again

Location, bed and pillows very comfortable. Tea and coffee in room

Water cold in the shower. Tv wasn’t in the same room as the bed.

Authentic original historical creeky hotel , from 1760s with super friendly multi tasking staff with a decent fresh Malbec . Hope to stay again. Help keep these precious places open.

Nowt

Staff very helpful, problem with heating ,solved within minutes Also left the car for 7 night's while in Spain for a extra five pounds per night

Nothing ,but only stayed one night

Old school looking from the outside

How dingy and tired it was inside , lots of repairs shabby looking , very neglected In a time warp . Needs a major upgrade , no breakfast available even though it was included in price . No after hours contact that was answered in a situation. I booked a suit with 2 large beds and ensuite , I was presented with a very small room double bed nothing like what I had booked , was told by the manager there was no such room at this hotel and he’d have to have a word with booking .com why these photos were on this booking site 🙄😳😱 I was offered the only thing remotely available for a one slightly bigger bedroom , and small bedroom with a bathroom down the hallway to share . We only stayed one night of the 2 , ran out of hot water in shower first night on first shower , no hot water next morning . Bathroom very dated and shabby . No one in reception when we left . Mailed management on booking site , asking for refund on at least second night , no reply !!!!!! I wouldn’t recommend this venue , big disappointment.

It’s a beautiful period building with lots of original features. Great location in the village so easy to get to local shops and restaurants. Evening meal was lovely. Locally sourced food and home made bread. Room was a little cramped and bathroom tiny. Fine for our one night stay.

The staff were all lovely but there weren’t enough when we checked in late afternoon. Receptionist was having to answer the phone, check guests in and serve drinks at the bar. She summoned help for dinner time and that was fine. We were happy to be patient but it could have been annoying.