Sumitel Hotel 500 meters from Mall Road

Good stay and food

The property location was good

The facility and hospitality should be more aligned with the value of the room. More maintenance required for the premium rooms. Property must provide all relevant bills to the guest at the time of checkout as they are deducting gst for each items.

I am not stay in future

No

Family room with mountain view was good size.

Double bed room had no view. Bathroom was too tiny and always watery. Too expensive Location is alright better recommended for youngsters too many stairs and far from main road. Very less quantity of tea/ coffee bag supplied in the room. They didn’t give extra toilet paper or towel or blankets. Everything you have to ask for. They were asking more money for portable heater. One of the portable heater was too old and saw a spark.

We were touched by your extremely courteous service. Please keep this up!

I booked a stay through Booking.com, which indicated that they accept VISA and MASTERCARD. However, when I arrived for check-in, I was told that they only accept cash. This is so disappointing for a hotel like Sumitel.

Room is small , we were supposed to have two king bed but got queens size and also it’s far from attractions spot

We online booked a family suite for 4 person (2 Adults 2 children). Room allocation to us was very small to accommodate and charges for the room was also double.

Location was great. Rooms clean Staff reasonably friendly.

Curtains do not go close to covering windows. Water supply a major problem in shower. Very noisy with no sound protection: barking dogs and car horns the issue.

The hotel itself is attractive and well appointed Staff are friendly, knowledgeable and helpful. Coffee/bakery is fantastic. The setting is in a congested section of the Darjeeling bazaar without on site parking making arrival and departure complicated. We enjoyed our stay.