Best Western JFK Airport Hotel

Great proximity to JFK airport, a short commute... room was clean, but drafty... had to turn the heat way up to stay warm, shuttle drivers were nice and friendly. Overall an okay stay...

Very comfortable accommodations. Our room was conveniently situated. Service was polite and helpful.

When will I receive my cover charge? Being communicated about the process would be nice? Reason for cover charge, just in case I smoke in the room! (Guilty until proven innocent) 1st and last time with BW

Overall stay was superb. Location was easily accessible, convenient location to food or drinks. Staff were friendly and professional; it felt like home away from home. Though close to the airport I couldn’t really hear planes, nice and quiet. This hotel will be my favorite spot to go to in the future.

We are fans of Best Western. However, we had a not so great experience at this property. Their credit card machine was apparently not working, which caused an extreme delay at check-in. The front desk clerk didn't mention any of that to me, otherwise, I would have just paid cash right away. I ended up having to pay cash anyways and I barely had enough to cover it. (They want you to pay for the cost of the room plus $100 deposit.) I paid extra for a room with a jetted tub, but the tub was dirty and unusable. The bathroom was freezing cold. The heating unit was very noisy, which made it a challenge to get to sleep. I could hear every single time the person in the neighboring room opened their door. And I could actually hear their conversations as well. The hotel is in an industrial area adjacent to the sanitation department. Sketchy neighborhood. I didn't feel safe to go out and walk around. The bed was not comfortable at all. I woke up in the morning and could barely walk because my back hurt. Their website says complimentary full breakfast. However, the breakfast has been suspended due to covid. But you don't know that until you get there. They should update their website, like other hotels have done. The only redeeming quality of this hotel is Nick, the shuttle driver. We arrived at about 6:00 p.m. at JFK and we were ready for dinner. (Nothing was open at JFK except Dunkin' Donuts.) We were hungry and mentioned it to the shuttle driver, Nick. He immediately volunteered to drive us through the drive-thru at Wendy's on our way to the hotel. This is the most outstanding customer service from a hotel shuttle driver we've ever received. (We bought Nick some food, too, to say thank you.) I would love to have 10 people like Nick on my team at work. I commend him for his outstanding customer service. He's an excellent representative of the company.

Your staff could not do enough for me! helping me through the airport, locating the airport shuttle, checking me in. *The night hostess had a small boy walk in while I was checking into my room. After she checked me in I stood and watched her compassion and kindness to the shy boy. His mom sent him in nightly to purchase a drink for her. The hostess treated him with the same respect she would an adult. All your staff were awesome!

nice hotel, rooms are small. they have a motion activated light system with glaring overhead lights so if u get up in the dark, it comes on and lights up the whole room, not exactly restful for your bed partner! Front desk said they could supply a cover for the motion activation feature upon demand.

hotel seems run down

Good customer service from staff on duty.pleasant and receptive

My first time here half this home is for homeless people the other half for eating guest.