Treetops Resort

Loved the heated outdoor pool.

The rooms are always very nice

I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.

Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!

Common areas very dirty ! Poor customer service!

Room above very loud kids jumping and running till late night

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…

Friendly staff

Pools were green, the power went out, due to electrical fire with no emergency plan in place, they aren't offering a refund. The front desk refused 15 minute late checkout after we were promised an hour late checkout previously, and indicated she would get security to remove our belongings by noon, even though we were told 1pm so we weren't packed up by noon (found out at 11:50am, that my late checkout had changed). Had to sit in dark for over 4 hours, pitch black and no heat because generator caught on fire during wind storm and not even blankets were offered and no refund or credit. They charge a resort fee and pools were green this time. Very sad stay we have enjoyed many times and service was horrible this time.