Hyatt Regency Niagara Falls Fallsview

We upgraded to the top floor (42) with our Hyatt Points. The view was amazing! At 10pm every night, fireworks go off just across from the American Falls. Our room had a perfect view!

Great hotel with some amazing views of the Canadian and the American Falls. Try to get a room located on a high floor with views of both falls. Great staff that anticipate to every need. Expensive parking, but it's to be expected as some hotels even charge more. Some areas such as the indoor pool and the poolside terrace- lack the feeling of a pool located at a 5 star hotel and need to have some updates to be more luxurious. The bathrobes that we have ordered for our room - while nice and soft - are made of polyester and they make you feel very hot after wearing them for 5 minutes. I would suggest to the hotel management to go back to 100% cotton. The walls of the rooms are barren and need some artwork - I understand that the hotel is still transitioning from one of the Hilton brands, so maybe this will be done later. Also - I could use some reading lights beside the bed - as there was none. Overall the suite was very clean with a lovely marble bathroom. I would suggest adding a make up mirror. Beautiful lobby and other public areas. Did not have the breakfast, so Can't comment on that. The location of this hotel couldn't have been any better. I will be back!

We arrived in our rental car and the valet immediately could tell we were new. So they directed us to some sort of staging area right in front of the hotel while we went in to check-in at no charge / for up to 15 minutes. There we were presented with three parking options: $100 a day for valet, $70 for on-site self parking, or $35 for off-site self parking (and tax on top of that). Off-site self parking is about 0.6 miles / 1 km away and there is a shuttle bus that seem to run all the time (but as this Hyatt belongs to the Fallsview Group, the shuttle also services other area hotels.) One day it rained really hard, and the shuttle driver said upon a returning to the lot, to wait and have the headlights on and they will pick us up right there, rather than the bus stop near the front. One morning no driver/shuttle was available, so one of the valets took me alone in their vans because I was waiting for over 10 minutes. The lot itself had cameras but was otherwise unmanned except for the shuttles waiting. Everyone from valet, to front desk, to cleaning crew was super nice and friendly but the property itself was still doing some remodeling even though they officially (re-)opened as Hyatt Regency in April 2026 (from Embassy Suites by Hilton). (One valet told me that business has picked up from 30 guests per night before the changeover to over 400 but that could be related to all World Cup viewing parties going on at the time.) Getting one of the Niagara Falls Pass is highly recommended as the hotel is across the street from the Falls Incline Railway, which will take you down to Table Rock in just over a minute (otherwise it is a 20 minute walk around the casino next door). But you have to jaywalk as the ramp leading to it from the back of the hotel is permanently closed due to structural problems they said (the one seen in older YT videos with all the love locks). The only dining option we tried was STK, and we were able to charge that to the room. There is a Starbucks, TGIF restaurant, and their own restaurant on-premise. We did not try the room service. I was able to visit the indoor pool on the 9th floor - it was about 3 feet deep, or 0.9 meters deep, with two heated/jetted spas also 3 feet deep. There is a sun deck / tanning area just outside of the pool but only one of the doors to it worked. It wrapped around and had a city view. The laundry room is next to the pool, also on the 9th floor. Also on the 9th floor (besides STK) was the arcade, which accepted US and Canadian money. The 10th floor has the 24/7 gym (overlooking the pool) and it was mostly LifeCycle equipment with a digital weight scale you could use for luggage, Elkay water refill station, fresh cold towels in refrigerator, and fresh towels but no free disposable earbuds. We had a corner suite with a falls view, which they promptly upsold to us for additional nightly fee of $100. It was well worth it as we did not have to go outside to get views of the falls, or the nightly summertime fireworks at 10PM. The room was well-appointed with Rowenta garment steamer, rather than traditional anvil-shaped ones. There was Nespresso Vertuo machine and reasonably sized refrigerator (not filled with upsell /overpriced drinks) . The room came with two water bottles but you could call for more if you were Hyatt Discoverist or higher. You could also call for microwave delivered at no additional charge. The sofa in the living room also had a fold-away bed. The internal arrangement of the hotel was a bit unusual in terms of the elevators. I counted at least seven guest elevators, but only 5 served all 42 floors, and the two dedicated to shorter subset. The one we used primarily served floors 9 to 18, and had a "naked" look to it as two sides were exposed. You could see "inside" the cabling / counter-weight and the outer frame of the elevator from STK. It was also the deepest / largest capacity but sometimes it saw the most demand, so I would push the call button for it, and other main 5 (which are not linked to it) to see which one got there first. There were not finish remodeling all the rooms when we went, as we could see floor 10 was undergoing major carpet renovation and I saw deliveries of their large glass walls for the bathroom. Our suite even had marble arch from walkway in and marble (or marble looking) baseboards. There were several North American NEMA 5-15 power plugs with built in USB-C _and_ USB-A ports, running at least 25W. The biggest negative was the curtains. One sheer curtain on the left-side was outright missing. They were not powered - they were hand-drawn - at this room price?? (At least there central air conditioning, not split system or even tacky through-the-wall.) But there was no central control panel for the lights, nor for the curtains. Our room did not have a tub - the gold-accented shower had both an overhead and wand head. The pressure could have been a bit stronger. The amenities were provided by Pharmacopia brand just like in all other Hyatt Regency hotels we have stayed at. There is no balcony, and all but one of the windows were completely shut - the one that could be opened was small and opened by one-handle scissor lever. Being as it is new , a definite can't-go-wrong choice.

Our room was a little small but the fantastic view, great bed and wonderful shower made up for it! The staff was delightful, always on hand to open doors and answer questions.

We stayed at the Hyatt Regency Fallsview. The location to the incline railway was very good. Although the footbridge was closed. We walked on the street and it was a 2 minute walk out the front door to the incline railway entrance. We bought the parks premium pass so the incline railway, WEGO bus service, and park events were all included.

The rooms were very clean and great views. STK breakfast was a poor experience-bad service. Good location. Would stay again.

We had a great time! The rooms were clean, updated, and spacious. We had an amazing view and a great experience overall. Big thanks to the staff for being so kind to our littles. They loved the pool and already want to go back.

Very nice lodge, clean, friendly, and convenient to all fall features. Rooms have been recently renovated with modern amenities. Staff is very helpful and friendly, the views are wonderful and amazing. Be careful bar is expensive.

Beware of room upgrade fees, food and drink vouchers given at check in. Lots of restrictions!!! Bring your patience when dealing with front desk staff.

Customer service is terrible - not pleasant at all … I felt I was racially profiled … I was not good enough to be treated like any other privileged white person. I came there for the Weekend with my daughter for a dance competition . So many employees and not one person offered to help with luggage or direction. Hyatt only cared about was the parking fees which was ridiculous. $35 off site $70 for parking $100 for valet .. I guess if I took valet so would be treated differently. I am by myself with my 14 year daughter helping with luggage and the car attendant explaining to me I need to hurry up … I said give me a second - after my daughter went out to grab the remaining items from the car .. the attendant spoke with my daughter demanding the keys 🔑 because has to have it .. she is a child .. you speak with me .. don’t intimidate my daughter . Finally checked out of the Hyatt on the Sunday the front desk was rude didn’t offer me my bill or explaining my bill will be sent to me just rude no eye contact .. clearly to black for there establishment (never again ) .. I get charged for 4 night of parking I was only there May 1st May 3rd. The car attendees marked that I had 2 vehicles. Help me make sense .. I called right away spoke with front desk and refunded me the difference .. fine … now paying waiting for deposit to be returned on my card … attitude they rush you off the phone .. other peers that stayed at that hotel received there deposit right away within 25hours I have been asking for help .. they transfer you over and over to Lindsey , to Angela ,to someone else .. they want your money don’t want to help .. make you feel to go back there again . I guess I’m not white enough for HYATT !! Sad Great example for my daughter .. can’t trust anyone They are FAKE !!! Customer service has totally changed … maybe dealing with Ai is a better option