Hyatt Regency Niagara Falls Fallsview

La ubicación y el personal

Estaba en reforma y tardaba mucho los ascensores

Suite size was perfect for a family with kids

Swimming pool was closed

Only location

Not so clean. Very crowded. Had to wait for long time for the elevators, super crowded breakfast lineup, super crowded swimming pool and jacaozi. Not very clean. I asked them to clean our room and they refused mentioning that they clean every third day. Had a bad experience staying at this hotel.

I like my room because of the view.

The elevators, the company could do better. The lines are too long just to catch an elevator. And the free breakfast they could do better.

The check in experience was complicated by ongoing onsite construction as our room was not prepared and we had to be assigned another room, electronic key ability was not functional. Elevators are all full of construction workers, elevators not functioning well (when you prompt them to go down, it goes ups and downs take it longer to reach to Lobby. It would be essential and fair to tell the guests about ongoing big construction at the time of booking. The room lacks of enough tea bags/ coffee and lacks toothpaste, toothbrush, bath caps, etc that one can expect from top rated hotel elsewhere. The continental breakfast: very basic , the items such as scrambled eggs were cold, the orange juice was very brown cloudy (did not even take the risk to taste them- are they expired)? On the positive side, The room was very neat clean , the view is fantastic. Air-condition working well, room service responds well, attentive staff ( not in the kitchen) .