Hyatt Regency Niagara Falls Fallsview

Staying at the falls for one night, we opted for the Hilton Embassy Suites given its great location and views. The hotel is very large, making checkin quite impersonal. There was no recognition / welcome as a Hilton Gold member, however we were upgraded to a partial falls view. The room had been recently refurbished, but was very poorly designed with the only seating area in a windowless room far away from the window. Lifts are ridiculously slow, each time taking 5-10 mins for one to arrive. The hotel bar lacked atmosphere. The hotel's premium stake restaurant has a great view. Whilst the food was good and staff were friendly, service was off, e.g. inattentive after initial introduction, wine didn't arrive until after the starter, no pause between the starter and the main, etc). Overall, the location and views are a highlight, but poor design choices and underwhelming diner service would put us off returning.

Room is big Bed is comfortable

Everything was great

I loved the beauty of the waterfall, but I was disappointed that the room I received was not the one I had booked. To get the room I wanted, I would have had to upgrade—even though I had already paid for a Deluxe

I booked a Deluxe room but was assigned a different room—one that didn't match my reservation—despite having paid a higher rate. I was told that if I wanted the room I actually booked, I would have to pay an upgrade fee. What kind of policy is that? Furthermore, it was incredibly noisy; renovation work began before 8:00 AM—before I had even woken up—making for a very disruptive experience.

We had a great moment with my family, the experience was beyond our expectations,hopefully to come back again

View, room and staff were awesome!

The adjacent room was very noisy, difficult to sleep. Breakfast buffet lacked halal options.

nothing

worst customer service and long wait on the elevator.

The room and the view, and the staff

Elevator wait

Servico excelente as pesssoas muito amigaveis

elevadores