Sunscape Curacao Resort Spa & Casino

This was our second stay. No shower curtain entire stay, staff told day after day, No response. Food in buffet very poor, same food day after day. Poorb quality. and service. Bar gives you a very small plastic cups, No fancy drinks here. For what ya pay should be better.

I enjoyed sunscape. Loved the beach and it is good for snorkeling. My only issue is the room is dated but who spends time in the room anyway.

I stayed at Sunscape Curaçao Resort, Spa & Casino over Easter with my fiancée and we genuinely had a really nice time. The cultural show on Sunday stood out the most,great energy, very well done and the dinner on the beach that day was also a highlight. The rooms are quite spacious, even if they feel a bit dated. That said, the rest of the resort really makes up for it. Overall, it’s a place where you can relax and enjoy without overthinking it.

Me surpreendi positivamente com este hotel. Estava apreensiva por causa de tantas notas e comentários negativos, mas sinceramente não entendi o motivo. Durante a minha estadia, tudo ocorreu muito bem. O atendimento foi excelente, com funcionários cordiais, simpáticos e prestativos. Um ou outro parecia estar mais de mau humor em alguns momentos, mas nada que comprometesse a experiência ou causasse insatisfação. A comida estava muito boa, com restaurantes de ótima qualidade e um serviço eficiente. No geral, tive uma experiência muito agradável e positiva. Voltaria outras vezes com certeza. Adorei!

Quarto um pouco escuro, ar condicionado barulhento e em uma única temperatura. Frigo ar demorando abastecer.

Tiene unas buenas playas buen licor y comida

En las reservas para los restaurantes se demoran mucho en servir prácticamente comías un poco en el bufet normal y ya luego ibas al restaurante que reservaste porque se demoran una hora y media sirviendo los platos

Extremely Disappointing Experience at Sunscape Curaçao Resort, Spa & Casino – Avoid This Property I recently stayed at the Sunscape Curaçao Resort, Spa & Casino for five days and found the overall experience to be one of the most disappointing all-inclusive resort visits I have encountered. Despite its promising location and amenities, the property failed to deliver even basic standards of comfort, cleanliness, and service. The swimming pool water was notably cold and visibly dirty throughout our stay. The so-called Jacuzzi or hot tub was equally cold, offering no warmth whatsoever. When I inquired at the front desk, staff acknowledged that there appeared to be a malfunction but took no meaningful action to resolve it. Over the course of five days, the issue remained unaddressed, significantly diminishing our ability to enjoy the pool facilities. Our hotel room was in poor condition—outdated, worn, and frankly disgusting. The shower drain was severely clogged, causing water to accumulate and preventing proper use. After reporting the problem to the front desk, we were assured that maintenance would be dispatched promptly. No one ever arrived, and the issue persisted for the entire duration of our stay. Additionally, there was no hot water available in the shower, making basic hygiene difficult and uncomfortable. Compounding these problems, the patio door in one of our friends’ rooms completely fell out of its frame and landed on the wife’s leg, causing injurie. Service across the resort was consistently poor. Staff members appeared disengaged and unfriendly at every interaction, conveying a clear lack of enthusiasm for their roles. This attitude was evident in all areas, from housekeeping to food and beverage service. As an all-inclusive resort, the food was acceptable but unremarkable. However, the swim-up bar—a primary reason for selecting this property—proved particularly frustrating. It opened at 10:00 AM, yet by 10:30 AM, the bartender informed us they had already run out of tequila and whiskey. When the bartender departed for a one-hour lunch break at 11:30 AM, no replacement staff member was provided. My polite inquiry regarding this staffing gap was simply ignored. Having visited numerous all-inclusive resorts and spas worldwide, I can state with confidence that this was among the worst. The combination of neglected maintenance, substandard facilities, and indifferent service fell far short of even minimal expectations for a property in this category. I would not recommend Sunscape Curaçao to anyone seeking a relaxing vacation with basic luxury or reliable amenities. Prospective guests would be well advised to consider alternative options in Curaçao or the broader Caribbean region.

Terrible food, poorly maintained/looks old, AC never worked despite being at 60 f, the only good thing, the beach

I would not recommend this resort. For the price, it’s not worth it at all. I would rate it 1 or 2 stars. Let’s start with all of the negatives: -my balcony door would not close all the way, leaving a gap for bugs to enter and also resulting in a lot of noise heard from my room, disrupting my ability to sleep -I found a lizard climbing on the wall in my room (picture attached) -bathroom ceiling in my room was leaking. It also had a bunch of mold on it (pictures attached) -red ants were all over the sand on the beach. They would climb onto your whole body constantly when laying on the beach. I also found them all over my room. -fireworks were heard at 12:30AM right outside my balcony on a Thursday night which was extremely loud and disruptive. I was told that it was the resort next to us— who thinks it’s okay to have a firework show for no reason at this time of the night? -very limited food options in the buffet. Same food every single day and not many options. There is only 1 buffet for the whole resort so you will likely have to wait in line to be seated too. -there is a seafood restaurant, Italian restaurant, teppanyaki restaurant, and a restaurant on the beach. The only one you can make a reservation for is teppanyaki, so if you want to eat at any other restaurant, good luck- you’ll be waiting for a table for 1-2 hours. Even though we had a reservation for teppanyaki, we had to wait 25 minutes to be seated. -staff are not friendly or helpful whatsoever. No smile on anybody’s face - they all look miserable. -very mediocre “entertainment” in the evenings. No shows. Always just a guy with a microphone playing music. -wifi barely works at all regardless of where you are in the resort. Basically useless. Had to use roaming data for the entirety of my stay because of this, which ended up costing me a lot of money. -the AC in the room was extremely loud. It would turn on and off every few minutes. Every time it turned on, it would make a very loud banging sound, leaving it impossible to sleep peacefully. -gardeners start their work at 8am right outside the room with leaf blowers and other loud tools, waking you up. I can say that the only positive thing was the coffee shop (good coffee and always open).

Let us deal with the good parts first. Rooms were kept clean and bed linen was changed frequently and towels were replaced every day and were plentiful. There is an adequate beach with plenty of sun beds but little in the way of parasols or shade. Most of the beach is an inch of sand over a concrete or stone base - the actual beach is only about 2-3 metres in depth. The lagoon is a good idea but was very rocky and shoes are needed advisable needed .restaurant Restaurants are very hit and miss - there was one restaurant closed each night and it was only the Japanese restaurant that could be booked in advance staff were often rude or offhabpnd particularly the checking in staff. We were unhappy with the room that we were allocated when we arrived and when we complained that the room was not what ewe booked e desk staff where very unhelpful and it was only when we said we would complain to Hyatt that our room was changed but they made us sign an agreement not to take our complaints further. The whole complex is shabby and in need of renovation - stiir rails need repairing, balcony furniture has rusted and painted over and doors and cupboards are chipped. We only had hot water one night in 10 - the rest of the time irby wa tepid at best

Nun das Personal war zu 90% sehr freundlich . 10 % unnahbar und extrem arrogant

Die schon am Vormittag betrunkenen Kanadier oder Amerikaner