Sheraton Great Valley Hotel

Easily the worst hotel experience of my life. 40 minutes to check in, yes, FORTY. Then, on the 5th floor, drilling, RIGHT next to our room, LOUD, OBNOXIOUS drilling. And the hallway has a reeking stench of cigarette smoke. This place is a waste of money. It’s terrible

Property is old, not well kept, smell in hallways and rooms.

Fortunately we did not have similar experiences others have written about. Yes, this is an older property in need of a major refresh. It was purchased last year and hopefully new management will sink some money into this hotel which has existed for centuries. Staff was very friendly; one staff member greeted us at the door, brought a luggage rack and took it to our room. Room was spacious with comfy bed. Bathroom included shower bar and magnifying mirror (wish Marriott had these in all its properties). When I booked I did see restaurant was closed; be aware there is no food. No complimentary coffee in lobby, no little fridge with yogurt, pastries, etc. There is a coffee maker in room. Room was very clean.

The building itself and the lobby are inviting. The restaurant has friendly helpful staff and the food is also good. The front desk is also helpful and friendly. The room was clean and tge noise in the hotel was minimal.

Clean. Well worn but clean. Nice to have the shampoos and other products

Not clean, room had mold on ceiling, smelled like mildew, a/c wasn’t cold, no coffee, no food service. Will never stay here again

This place was in a state of neglect that I didn’t think was possible for a Marriott property. The Tate they were charging was absurd for the conditions within this hotel. There were dead bugs collected in the light fixture above our shower, stains on the carpet, stains on the walls, loose wires hanging from the ceiling of the elevator, and the “club lounge” was closed. The grounds were also in a state of severe neglect as the grass was way overgrown, there were weeds growing out of the beds talller than the grass, and misc junk scattered throughout the property. This place needs to be closed. I’m not sure how it’s in Marriott portfolio.

location

check in person unfriendly- rude- would not help me find my rewards number-could barely hear/understand her heavily accent speech. room carpet filthy- water ran cold after a few minutes- hallway carpet dirty- needs new/fresh paint in hall walls/door frames banged up.