Sheraton Great Valley Hotel

Old and gross. Very decrepit with wallpaper peeling off, stains on chairs, and just overall dirty.

The woman at the front desk could really use some Customer Service training. We also got terrible sleep because the parking lot lights were extremely bright and shone right into our window. The curtains were screwed in at the top and could not be closed.

Close to Immaculata University for graduation weekend. Room was spacious and everything was in working order.

Location was great for the wedding we attended across the street. Starbucks coffee was good.

The hotel is dated. The bathroom on the first floor was unavailable during the trip, the people at the bar where not friendly the rooms where small and dated. The elevator had advertisements in it, this was too much.

Hotel definitely needs room renovations.

Didn't have extra towels on a Saturday checking. We had three people in a room and only gave us two towels sets. Evening desk said housekeepers went home and to come back in the morning. Went back in the morning and no towels.

The pool and location

The staff, maintenance could’ve been a lot better! and the hospitality of the staff. Some staff members were rude or really nonchalant about things I’ve asked for

I regret to report that this establishment is not worth your time or money. Unfortunately, the whole place is dingy and rundown and absolutely does not justify a price tag at all— much less a higher price than the Hampton next door. In the room, there were multiple ants crawling about, peeling wallpaper, stained carpets, stained walls, and chipped paint. Not a chair in the building—from the lobby to my room—was free of stains. The windows in the hallway and my room were loose and drafty, and you can very clearly hear the highway outside— I’m glad it only got down into the 50s overnight. There was dust all across the room, indicating they only gave a light clean. Thankfully, the bed appeared mostly clean and was comfortable. The drains in the sink, toilet, and shower were slow to drain, the water pressure in the shower was quite weak, and the vent in the bathroom didn’t work. The halls are dark and foreboding, with dim lights and dark brown wallpaper that make you feel like you’re in The Shining. The lobby felt deserted at 7:30 PM; the bar was technically open, but there was no bartender. The restaurant, which they said was open, was not— the doors were locked, but the lights were on in the empty dining rooms. I walked around the patio to the exterior seating area and was appalled; there were chairs strewn about, a literal open trash bag that looked like someone had just given up in the middle of their cleaning job, and more dingy, stained, and torn furniture. I sat at the bar for about five minutes, but when no one greeted me or came out to ask what I wanted, I walked across the street to the Outback Steakhouse for dinner. While at Outback, I ran into a regular patron of the Sheraton, and he said it’s been like this for as long as he can remember, but so long as you overlook the obvious disrepair and wipe everything down yourself, you barely notice it. But hey, at least it’s got a bar, unlike the Hampton! The manager, who was pleasant enough in his interaction with me, had a single AirPod in, and I’d obviously interrupted him from playing a game on his phone— he also had an AirPod in every time I walked through the lobby, and was mostly sitting in a lobby chair looking at his phone. I was extremely surprised that a person whose career was hospitality would so obviously be disconnected from his guests. The handle on the fitness center door was loose and rattled about, and everything in the fitness center and pool area felt dingy. The Sheraton Lounge— for which I paid extra to get a room with lounge access— was inexplicably closed. They attempted to make up for the closure by giving me two bottles of water and some snacks (Kind bars and cookies), but no reimbursement of the extra charge I paid for the room. Overall, I was thoroughly and completely disappointed. The pictures online simply do not do justice to the general state of disrepair and lack of care and attention given to this hotel, and I cannot recommend a single aspect of this experience as worth paying for. I genuinely feel sorry for the staff that has to work at a place where the management obviously does not care.

Breakfast

Dirty pool/ jacuzzi