Casino Queen Hotel

Underwhelming. Not sure what is on the hardwood floors, but it will be on your feet of socks if you don’t wear shoes. If you need a pressure washer nozzle, they’re shower head would fit the bill

Room extremely dirty, soiled floor , bad smell not taken care of. Told front desk and they said they are aware of it and the room is scheduled for upgrade. If they know the room is in that bad of shape they should avoid making it available and schedule a different room.

Hotel is in need of maintenance. Our air conditioning unit worked but was very loud so we couldn’t run it at night. Our toilet was tippy and felt like it was going to come up off the floor. Carpet was very dirty.

Once again, breakfast would be great. Air was great. Tiles in bathroom popping up. Tram to stadium was awesome. This is our tenth time coming here.

Worst experience ever! Book 2-double rooms months ago for this past Friday. Arrived around 530p. As I was checking in the gal said she had to call her manager for approval but didnt say why. She came back and said she only had 2-king rooms available. I explained that would not work and I booked a long time ago. They offered rollaways. Fine.. get to one room and they delivered 4 roll aways and no bedding. We called and said 2 rollaways would be fine, please pickup the other 2 and deliver bedding. They agreed. We went to the game. Returned. No bedding still. Called down again and was promised it was on its way. 45 min later, no bedding. Called again. This time a new gal says she is the only one working and cannot leave the desk. Told me to come get it. I explained I had 2 sleeping infants and could not do that and we had called multiple times earlier. She said she would stwp away and bring it up when she was done with customers. 30 min goes by. I call again because still no bedding. Mind you its after 1am!!!!!! She says its on its way. 2am no bedding. Finally covered the babies with the not wrt towrls. Covered myself with a towel and laid down on possibly the worst, stinkiest roll away ever. Worst night of sleep ever. There were 2 gals fist fighting in the hall between 2-3 am. Charter to was the only decent thing about this hotel. Im demanding a refund! They was horrible

Hotel is in poor condition.

Property was ok. It fit our needs for the weekend.

Large comfortable room, convenient location (right by a metro station), easy parking, choice of restaurants in the casino. Fairly minor, but the state of the carpet in the room and the corridor was awful. Large stains all over it.

The hotel needs some upgrading. The carpets are stained. The restroom has signs of wear and tear. Toilet was broken.

Very friendly staff and spacious room