Bahia Principe Luxury Akumal - All Inclusive

Our 12-night vacation at the Bahia Principe Luxury Akumal was fabulous! We were made to feel welcome and valued as guests, a quality not always found at other resorts. The connections with staff at the Bahia Akumal made our stay feel like a home away from home without the “everyday” routines and stress. Because we stayed at the Akumal property, we had access to all restaurants, entertainment, activities and services at the Tulum, Coba and Sian Ka’an resorts as well. The free shuttle service makes it easy and convenient to get around the property you’re staying in or to visit the other Bahia resorts as well. We were originally on the 3rd floor in villa 77 which is a quieter part of the resort with a smaller lovely pool right outside the villa, but we wanted to be closer to the beach and activities, so we were moved to villa 64 (one building back from beachfront) in room 6404. This ground level room was very clean, spacious, comfortable and cool with a king size bed. The mini fridge was always stocked with cervaza, soda, juice & chips. Our ground floor balcony looked out to a patch of forest/jungle about 50 ft away where some of the Coati and Agouti live, we loved watching this wildlife from our room. Sadly, despite signs stating not to feed the wildlife, we watched people feed them bread, buns etc. from the buffet. With a Coati’s long sharp claws and teeth designed for climbing and digging for bugs, it wouldn’t take much to get accidentally scratched or nipped by a Coati. Human food (white flour bread, buns etc.) is not good for their health and for fish creates bloated gut and “angel wing” in birds, so if you go to this resort, please just enjoy taking photos or watching them. The overall quality of the food, drink, activities and entertainment at the Akumal was great and on Fridays at the Yum Buffet (Akumal) they host a Gala Buffet with grilled lobster tails, prawns, roast beef etc. I eat a mostly plant-based diet, and there were plenty of options to in the buffet and A la Cartes to keep me happy. All of the entertainment staff were super, but a special mention goes out to Fabiola and Oswaldo (bicycle tours, aqua fit, dance lessons, pool games) who were so energetic, welcoming & personable, you both made our holiday extra special! :o) We loved this resort and will be back!

Amazing trip! Everything was top notch. Want to send a special thank you to Airton at the Don Pablo restaurant. He was the BEST server we had in a long time. He went above and beyond and left a fantastic impression on our final day. Thanks to the entire team.

We enjoyed a luxurious week at this beautiful all-inclusive resort. It was my 3rd time there and it seems to get more wonderful each time. Our poolside server, Josephine, was a true delight. The restaurants were great, the beach was beautiful and all the staff were gracious and accommodating. Can’t wait to go back!

Great hotel with nice sprawling grounds. Food is good and abundant, staff are friendly, pools are great, entertainment nice. Beach is very rocky everywhere Food

We were actually in Sian Ka'an but I would like to mention my wonderful yoga and pilates experience with Guillermo! He is a great instructor, super nice, friendly and he changes the sequences each time. I practise a lot of yoga on Canada but I will miss these sessions next to the beach looking et the pelicans... ¡Muchas gracias Guillermo! Sophie

This resort came recommended by our travel agent, for repeat customers. It was a beautiful resort. Really glad we booked Akumal Explore section of this large resort. It gave us unlimited à la carte dining, and the best location on the beach. We were upgraded for free upon arrival. Staff very friendly. Navigation via the numerous carts was pretty easy to travel to your room, or other sections of the resort. Buffet was plentiful with good hot and cold dishes. The à la carte’s were really nice. Favourites were Alux at Sian Ka’an section and Don Pablo at Akumal section I think I may become one of those repeat customers!

The service is the worst. One staff was awesome the others are awful. Some staff tried to steel from us, and would have succeeded if I didn’t say anything. The rooms are filtly. The managers won’t do anything. No room service, replace fridge 2 times and still not working. This Bahia Principe is the worst of them all. Air transit is who we got the package and let me tell you they are also the worst. Nothing is done the people who works here are homophobia as well towards the guess also. The dishes are chip. Don’t wast your money on this resort. It’s filthy tired and pictures are not correct. Even fell and they don’t offer anything either.

We had some difficulty using the website's app to make our restaurant reservations, which caused us a lot of trouble. But thanks to Aurora, Brian, and Yoselin, upon arrival they were very accommodating and made the reservations for us even though they had no availability. So a big thanks to them!

We have just returned home from a lovely 2 weeks at Bahia Principe Luxury Akumel. Weather was glorious, apart from a few days when it rained. We sat by the pool or on beach, relaxed and enjoyed the sun during the day. We were allocated a lovely spacious room in the adults only area, near the Infinity pool, fabulous we thought, as an older couple. However, there was no night time stuff going on, no bar to relax, no entertainment near by, nothing away from the families, everything was centred in the lobby area with kids running around. The other thing i found quite annoying was the young adults, they were louder than the kids, we tried to avoid, once they had been drinking alittle while.

The hotel was lovely, the staff very friendly and our Premium room in block 58 was spacious and had been modernised. The down side was the À la Carte booking system. You can download the hotel App and check in 10 days prior to arrival. You should then be able to book any of the 20+ À la Carte restaurants, some of which are located at the 4 sister hotels. Unfortunately the app doesn’t always allow you to book, not sure if the App would work better on a lap top rather than a phone! It sometimes showed a restaurant as being full when it was closed and when they are open the availability is very limited. Some of the sister hotels had a snack bar near the pool area but not at the Bahía Príncipe Akamal, just a bar. You can use the pools & snack bar at the other hotels though.