Marriott's Timber Lodge

Great location for gondola. Very comfy beds. Helpful staff. Super pool and spa tubs for apres ski.

Another great week at this property. No surprise no early check in, but was able to leave our luggage and get onto the slopes. Everyone here was great, very friendly service and seemed like they had a lot of staff. Hot tubs were great, one (a big one) had some maintenance issues. We had a two bedroom and the beds and the pullout couch all were very comfortable. Valet service was great. I look forward to a return visit next winter...please try to get a little bit more snow, but keep the sunny days!

The location is excellent, close to restaurants and bars. The best part was being within walking distance of Van Sickle Bi-State Park, where there was plenty of snow and a charming, scenic road that made for a perfect winter walk.

The hotel offers valet-only parking at $45 per day. Unfortunately, early check-in wasn’t available (even by 30 minutes and with a willingness to pay extra) and the room wasn’t released until the 4pm check-in time. Checkout is at 10am, which felt a bit early. Housekeeping is provided every other day, and during our stay some amenities were unavailable or affected by ongoing construction (some games in the game room were not working, jacuzzi closed, washer/dryer out of service and we also received a notice indicating that the water would be shutoff for 3 1/2 hours!). While one staff member was genuinely kind and helpful, most interactions felt less welcoming overall. For the price, I don’t feel this hotel met expectations, especially with many nearby options that are more affordable and just as conveniently located.

It was nice, clean, and in a fantastic location next to restaurants and shops as well as near Emerald Bay State Park.

Heated pool and hot tubs

Parking price

At check-in, the front desk staff repeatedly stated that they could not find my reservation, despite my clearly spelling my last name multiple times. I was told definitively that no reservation existed under my last name. Only after I presented my Booking.com confirmation email did staff acknowledge that the reservation had been entered under my first name rather than my last name. The repeated refusal to verify the reservation using basic alternative methods, combined with the immediate dismissal of my last name, raised serious concerns for me about bias in how my reservation was handled. At best, this reflects inadequate training. At worst, it suggests implicit bias in guest interactions. We have stayed at this hotel many times during ski season and have never experienced treatment like this before. We will be returning in February and expect this issue to be addressed so that future check-ins are handled professionally and without bias.