Meliá Cozumel All Inclusive

This was our 7th time at Melia. There is a reason we keep going back. The rooms are comfortable with great ocean views. The food and drinks are great with a lot of choices. The best thing is the staff. Our bartenders Felipe, Santos, and Erik, just to name a few are spectacular. Antonio, Cynthia and others were very attentive at the buffet. Manuel in guest services is a great help with reservations and excursions. We can't wait to return next Spring.

A solid choice for a simple, stress‑free vacation in a safe and beautiful part of Cozumel. The rooms are clean and comfortable, staff were amazing and provided exceptional attentive service. Dining is decent with several restaurant options. The beach and pools were our trip and offered plenty of space for us to unwind in the sun.

We love Santos at the lobby bar. Personable and remembers our orders. Always smiling. 🙂

Amazing service amazing people and great place to stay. We loved it

Santos and Enrique were great in the lobby bar and the servers were amazing

Our bartender Santos was absolutely amazing. No matter how busy he was he managed to keep everyone happy all with a smile on his face. Thank you Santos.

Had an amazing time at Meliá Cozumel. Felt very safe the entire time and the staff were phenomenal. My favourite bartender Santos made the trip well worth it, he’s very sweet and attentive. The concierge at the front of the hotel was also super helpful and friendly. Would definitely stay here again. I wouldn’t even mind coming back here solo as it’s safe, secluded, and the other guests are nothing but friendly and welcoming.

This hotel was very comfortable and located on a beautiful beach - great snorkeling off the beach a short walk past the pier! Fantastic and welcoming service staff. Ivan (at the towel shack on the beach) in particular was also very helpful arranging for a small boat snorkel and knowledgeable about when and where to go to maximize time snorkeling at the best locations. We had a room on the 11th floor with a balcony hot tub…this was lovely and had a gorgeous view - except that the balcony above is recessed and they have a direct view. Would be better if a solid roof was installed, or an awning, for a bit more privacy. Was very uncomfortable to use the hot tub when they were out on their balcony too. The food at the buffet was not great but if you have dietary concerns, ask to speak with the executive chef as they are very accommodating and willing to arrange for meals that are cooked especially for you to avoid contamination. Unfortunately when we were there the North winds blew in a huge amount of sargassum that took several days for their maintenance staff to clear from the beach by hand since using tractors pulls away too much of the gorgeous sand. Luck of the draw…the weather was also cold so we just went in to town for various meals and spent one afternoon learning to cook traditional food with La Taxqueria! Overall the location staff and service are great at the Melia but if you are a foodie you will be disappointed. Fortunately there are a number of great restaurants a short taxi ride away.

We have been trusting the Melia in Cozumel with our vacation time for more than 21 years and for very good reasons. The buildings and grounds are always being maintained, updated and clean. The rooms are also well maintained and cleaned daily. When we arrived all the paperwork was ready as well as our room. It only took about 15 minutes to finalize the check in and we were settling into our room. On the resort there is the main buffet restaurant which is always clean and the freshly prepared foods are presented in a sanitary environment. On the grounds there are 4 additional eating and dining areas. The Fish House, The Mole and the Taco Restaurant all require reservations while the eatery in the garden area doesn't. In the restaurants most of the men wear collared shirts with dress shorts or pants. Footwear is a must. The offerings in all of the restaurants were delicious. In the adult pool area adult beverages are served until the late afternoon. There is quite music being played in this very clean area. Some people bring their own music and keep the volume low so only the guests in the immediate area can hear it. We did see a rep remind one group of guests to please lower the volume of their music. The indicator of a well managed business is how many employees stay with the company and the Melia Cozumel has a staff of professional, polite, helpful and friendly. We want to thank Freddy, Antonio, Jorge, Francisco, Arcanangle, Gilberto, Nemisco, April, Veronica, Edwin, Diego, Alejandro, Angel, Angela and Hanna for all their professional and friendly service . We want to express a huge thank you to both Sanda O and Alfonso J for helping make our vacation so memorable. It is because of you and the others we keep returning to the Melia in Cozumel