Meliá Cozumel All Inclusive

Amazing! We have stayed at Melia hotels before and they never disappoint. The staff is kind, courteous and responsive. This was our first time traveling with our kid and he took advantage of the Kidsdom activities. Sussy, was great with him and he enjoyed the extra age based activities. I recommend upgrading to "The Level," as the perks are just a bit better.

The resort itself was nice enough. We enjoyed the food at the buffet; à la carte restaurants were average. The problem we had with our visit (3/22-3/28) was the resort’s inability to have the sargassum removed. The beach was entirely inaccessible for our entire stay (from Sunday to Saturday morning). Most days there were not more than 3 people working at removal, and they were hauling the sargassum away in single wheelbarrows. They did have a small trailer hauling waste away occasionally but not always. We were told that the sargassum would be removed and the beach would be accessible by Wednesday. However, on only a small section of the beach could we actually see the water hitting the shore, and this was Saturday morning. For some reason, the remaining sargassum was especially malodorous, so it seemed to us that the resort should do whatever was necessary to ensure guests had the experiences as they were advertised. Most of the shoreline remained inaccessible for our entire trip. We loved the beaches of Cozumel, which was why we stayed here; however, we paid for two separate excursions to be able to access the beach. The fault lies not with the resort staff or the minimal people charged with removing the waste. We felt that the hotel should have hired 20 or 30 more people to haul it out at a much, much faster pace, so the guests could enjoy the beach as advertised. Minimal efforts by management definitely impacted our stay. For this, we would not return to this resort.

We went for spring break, wanting to snorkel and enjoy the calm beaches. Had there not been a seaweed bog it would have been a great experience. Hotel is in the older side. pricing is appropriate. Erika at the front desk was great to work with.

Terrible food, musky hotel room with no air conditioning for 2 full days, my partner lost weight , due to no suitable meals. Nice beach. Spent one evening walling from lounge and smoke pit through 30cm of sewer/run off water. Days of smelling sulfur from seagrass on beach...another nasty smell to deal with.

We have just returned from another fabulous stay at the Meliá. If you are looking for a smaller clean resort with fabulous staff this resort is perfect for you. We have stayed here many, many times and have always been very happy. We saw some nice improvements in the buffet area with a larger variety of options and the food was always hot which can be an issue at some AI’s. We always upgrade to The Level service and are so thankful we did that again. Huge thank you to Alfonso, our Level concierge who took care of us each and every day. A special shout out to Diego our Pool Concierge who never let my margaritas run dry. This old lady appreciates you!! Eduardo, it was a pleasure visiting with you and hope to see you again in the future. We will definitely be back!!

Great staff, super helpful and food was really good

The bed was too small and pillows were poor quality

Beautiful with fantastic views.

We had an excellent stay for our first time. The facility is always so clean and every employee we encountered was kind and helpful. Shout out to Diego and Alejandro on the Level Beaxh Area. We’ve never found the need to use a concierge in any of our travels but we were VERY impressed by the service and attention we received from Alfonso. Checking on us daily and assisting with anything even helping with reservation off the resort and was very helpful providing us with information about the island. We would love to come back because of this and hopefully not too much changes in those regards when the renovations happen (found this out after speaking with a few guests). Food was also quite good for an all inclusive.

Clean room, Nice ocean view, Friendly staff, sandy beach, multiple excursions available, enjoyable stay!