Holland America Denali Lodge

We booked our stay directly and not through Holland America. Check in was easy, the lobby nice, but the restaurants did not seem very interested in serving us at 8:30 pm when dinner service ended at 10. Then when we got to our room in the Canyon lodge, we noticed the worn down state of the rooms. We had a thermostat that controlled nothing. We couldn’t even find a vent in the room. The bathroom could use some attention too. Hopefully Holland America can upgrade the rooms as they become more familiar with the property. The second day, we wanted to buy sandwiches from the cafe in the lobby at 12:30pm. There was a sign saying “will return”. We had to ask for the manager to look for someone after ten minutes went by and no employees appeared. It also seemed no one in the lobby knew what people across the hall were doing. Someone finally came and the sandwiches were expensive and not very good. The chocolate chip cookie was delicious. All in all, I think we would pay more to stay at one of the nicer properties next time.

All of the furniture in the room belongs in trash

No Mountain View like mentioned. Not stroller accessible. Vending machine doesn’t work. Exposed wires in the bathroom. Bed frame broken. No trash bags. Broken window opener.

Good location good staff good room Poor food

Friendly staff.

Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved. No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.

went a year end received great price

NA

A unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.

Very bad front desk