Holland America Denali Lodge

The staff and service is exceptional. The accommodations are outdated and minimal. There are no USB ports in the rooms and no room service.

When I checked in, I was given the key to an already occupied room. I opened the room door, for the room they assigned to me, and someone else’s luggage was in the room. Luckily, no one was in there but that is a huge privacy and safety issue. The front desk staff didn’t seem like it was a big issue and acted normal when I told them what happened and assigned me another room. Also, the rooms are not what they look like in the pictures. The rooms are very old, probably 20 to 30 years old, do not expect anything modern, as seen in the pictures. Parking is an issue, we had to circle the lot for 10minutes before we could find a spot. There isn’t a place for you to temporarily park when checking in because of all the tour busses. Beautiful property, however I would not recommend staying here. The pictures in the listing are very misleading and the staff are not concerned with safety or privacy issues.

A musty smell. Hammering til late. Liked shampoo etc in shower. Coffee was appreciated. Staff friendly and accommodating. Lotion would have been good. Stairs were a bit of a challenge. Scenery awesome.

We liked the friendly, relaxed feel of the resort. All our interactions with staff were very positive, especially Martine at reception, Nick at the bar & Mary-Anne at the door/ tour area. Easy parking and central to the village (especially for those without a car).

This place is fantastic!

Fantastic location, rooms are nothing special but comfortable and the location is worth it.

NA

Safe and clean

One of the two rooms that I had booked was next to the ice machine in cotton wood building. When I went back to the front desk to request for a different room, the representative was clueless and on top of it they offered another room with same issue. The representative who interacted with me was unprofessional and I had to request that individuals to engage the supervisor.

Το χειρότερο δωμάτιο που είχαμε κατα την διάρκεια των διακοπών μας στην Αλάσκα. Βρώμικη μοκέτα, μηδενικό σέρβις χωρίς καθημερινή καθαριότητα του δωματίου, σκοτεινό και χωρίς θέα δωμάτιο. Το προσωπικό δεν ξέρει τι του γίνεται. Ο νεαρός που έκανε το check in δεν ήξερε τιποτα σχετικα με το κατάλυμα και ήταν σχετικά αγενής. Με έστειλε στο δωμάτιο με λεωφορείο του ξενοδοχείου, με 2 βαλίτσες στο χέρι, ενώ μπορούσα να πάω στο δωμάτιο με το αυτοκίνητο μου. Προσπάθησα να αλλάξω δωμάτιο, αλλά μετά από μισή ώρα διαπραγμάτευση μου είπαν ότι δεν γίνεται. Τους δήλωσα ότι ήμουν διαθετιμένος να πληρώσουμε παραπάνω για να φύγουμε από την σπηλιά που μας έβαλαν. Βρίσκεσαι σε ένα λαβύρινθο που δεν ξέρεις που να πας. Είναι πολύ υπερτιμημένο γιαυτό που προσφέρει.