Charlie's El Nido

I can only give this hotel 5 out of 5 stars. We visited El Nido for the first time in June and stayed at Charlie's for several days. We had a double room with pool access. The room was spacious and clean. We were completely satisfied and felt very comfortable. In August, we returned to El Nido for a workation and had originally booked a different hotel, but after the first night we were so dissatisfied that we wanted to leave immediately and booked Charlie's online. Upon arrival at Charlie's, we were greeted warmly and, before checking in and looking at our details, we were welcomed with: ‘You've been here before, haven't you? Welcome home.’ You can't ask for more than that. We got the same room as in June and stayed for 15 days this time. The breakfast buffet is extensive, and in the morning you can also choose between a Filipino or American breakfast, which is then freshly prepared for you. You can also have pancakes or scrambled eggs with various ingredients, no problem. During our stay, Lyn and Bon took good care of us and the other guests in the mornings! The rooms are cleaned daily on request, but this was not necessary for us as we worked in our room after breakfast. If we wanted new towels and the bed linen changed, we simply informed the reception when leaving the hotel and everything was ready when we returned. Speaking of the reception, they took care of all our concerns, whether it was the Wi-Fi, which we needed to be stable and fast for work, island hopping, questions about a land tour (from Joseph – a great tour guide), questions about a hot water bottle for my wife's cramps, towels for the beach, the question of whether our flight would take place on the day of departure, as a violent thunderstorm was brewing in the morning and only small 40-seater planes fly from El Nido, were answered at all times and alternatives or solutions were always found! Mr Taneo drove us to the airport by shuttle and told us that if the flight was cancelled, we should call him and he would arrange for us to be taken to Puerto Princessa by van so that we could fly from there in a larger plane. My wife is really afraid of geckos and lizards. We had one in our room on three evenings, and when we asked at reception, a maintenance technician and a member of the housekeeping staff came immediately and removed it. We got talking to Mr Estrada and he told us about a basketball game, so we went there in the evening by scooter and what can I say, those guys can play! Now, during the rainy season, there is a tournament: El Nido Inter Hotel Basketball Friendship Games. If you are in El Nido and like sports, support the team! The games take place opposite the primary school. But back to the point. The hotel and, above all, the staff are a prime example of the friendliness, attentiveness and helpfulness for which the Philippines are known. They know what it means to be a host. And I know what I'm talking about. I am a trained hotel manager and have worked in various hotels in Germany for 12 years. Of course, our impression and opinion are very subjective, but for us, everything about this hotel is perfect. Unfortunately, we don't know all the staff members' names yet, but we will change that. We'll be back soon! Thank you for everything! Sir BJ und Ma`am Aleah

Awesome service and shuttle service was a plus. We will stay here again on our next El Nido vacay!

The atmosphere is clean Great food and ambiance The manager Kat is so elegant and professional ,ive never seen a property so clean and well maintained.i highly recommend to stay at this terrific hotel.

Staff friendly and the hotel is amazing

Family of 6. Stayed in April 2025. The resort was clean, modern, and ideal for families. We booked two family rooms with balconies overlooking the pool. Staff were friendly, and the breakfast buffet had a good variety. We also had dinner at the restaurant, where staff kindly sang for a family member’s birthday. Food was delicious. The two pools were perfect, and rooms had air-conditioning. The balcony had a rack for drying swimsuits—very convenient. A couple of issues, though: 1. **Egg station at breakfast** needs improvement. The chef was by themself and confused, and orders were delayed and got mixed up. Guests were waiting too long or taking eggs that weren’t theirs because they did not want to wait any longer. Suggest assigning a second staff member to take and manage orders by table number. Our daughter didn’t even get her eggs until we were finished eating. 2. **Shuttle coordination for private tours** was disappointing. Our tour ended early, but there was no shuttle back. The front desk told us to wait an hour, pay for private shuttle, or pay for tricycles. We paid a premium for the private tour and expected better coordination. Staff insisted we use their shuttle but failed to provide return service without extra cost. It felt disorganized and unprofessional. We had a rental car and we could’ve just used our own car if we knew this would happen. Despite these issues, the resort was still a pleasant and relaxing place to stay.

El personal del hotel tiene una gran calidez y lo hacen sentir en casa desde el momento de llegada, siempre nos apoyaron con todo lo que necesitábamos, seguramente vuelvo a hospedarme acá .

The beds are comfortable. The cr is clean and spacious and complete with needed toiletries. Staff members are accommodating. They provide transportation to Lio and to the town at certain times of the day. They also have free breakfast buffet

Friendly and accommodating staff. The room was neat and spacious. Price is really reasonable given that they offer complimentary breakfast, shuttle service to the town proper and nearby beach, and transportation services to and from the airport

Would like to commend Kuya Jay-R (reception/ front desk) & Bonifacio (dining) for their utmost dedication to their work. We truly felt their genuine care for their guests esp our party who came in as a big group. They extended patience to us& our needs during our 4-day stay. Recommending Charlie’s because of their staff & personnel.

The staff was very friendly and accomodating. If you needed anything, or wanted transportation somewhere or ask for extra towels, slippers they were very willing to help you out. The free shuttle to town and Lio Beach was an extra perk. The food at breakfast with Filipino and Western cuisines is plentiful and prepared by a gourmet chef. The facility was super clean. I would recommend this hotel to anyone, including my friends and family.