State House Inn, Trademark Collection by Wyndham

They called my travel companion who stayed at the same hotel late at night before I we got there and said the hotel was closed because heat or ac wasn’t working. They weren’t clear. And then we scrambled to find another hotel in the middle of the night in a storm just so we didn’t sleep in the car!

Terrible would be an understatement. Until recently, this place was an aggressively fine/mediocre place to stay in Springfield - nothing special, with its most notable benefit being its proximity to the Capitol. My most recent stay was atrocious. There was no air conditioning at the hotel, so the temperature in my room ranged from 79 to 81 degrees the whole time. Totally unacceptable, and the staff didn't even seem to care about resolving the issue nor providing compensation (or fans). Initially, the first room they checked me into looked like someone had thrown a Vegas rager, which the hotel hadn't cleaned (phone unplugged and thrown across the room, tv trashed and thrown on the floor, debris on the bed). When I asked for a different room, they didn't even apologize; they just said, "try this one instead." That room had issues with the toilet. The property is in total disrepair and the service matches the shoddy state of the property. If I could give this negative stars, I would do!

I booked this reservation (#73075611150856) on April 7, 2025, and have received numerous confirmation emails, including one on April 27 ("All Set for Your Triip to Springfield") and yesterday ("John, how is your stay at State House...give us a quick peek of your check-in experience." I arrived to check in at 10:00 pm, having driven in from Naperville to judge at teh Illinois State History Fair on May 1. There were several people ahead of me. Apparently there was a mix-up with their rooms. It turned out that none of us had rooms despite reservations with Expedia, Hotels.com, etc. The front desk clerk advised that they had been sold out for weeks, and that there were very few rooms available in the city. She said this only applied to people who booked online. Had I booked directly with the State House Inn, I would have had a room, she said. I ended up staying far from my desired location in the most disgusting Motel 6 imaginable. If I have one good thing to say, the night desk clerk I spoke to later (Montez) was very helpful. My wallet had fallen out of my pants pocket, and he retrieved it and kept it safe until I retrieved it.

No air conditioning and room temperature was over 85*. Paint was peeling off ceiling in room and bathroom ceiling was stained. Never again!

At 5:30 this evening, I was still not able to check in as the room was not ready. When my colleague got their room. It was extremely hot and not temperature appropriate. I finally canceled my reservation and drove home to Chicago.

The air conditioning was not working in guest rooms and the staff neglected to tell anyone at check in. The room was stifling. It was a sleepless night, especially since I have a health condition that makes be particularly sensitive to extreme temperatures. If the staff had been honest at check in, I could have reassessed my plan and made necessary arrangements. But instead they prioritized profits over the health and safety of guests. 0/10, do NOT recommend.

I loved the design of the property and the decor! It really is a beautiful hotel. What I didn't like was the first room I was put in didn't have a working AC and it was 85 in the room. The front desk staff moved me into another room, same exact issue. They moved me again for the 3rd time into a new room and still no working AC. They offered me a discount off the room but since I booked from a 3rd party site they couldn't. They then charged me again for the room even though I prepaid for my room. I had to get my bank involved and show proof that I prepaid.

I have been waiting at the front desk for 15min. The line is growing and phone is ringing

Seemingly nice property but the A/C in the rooms is not working. The front desk personnel (nice people) neglected to inform me of the situation. Otherwise, easy check in.

Nice hotel