State House Inn, Trademark Collection by Wyndham

Friendly staff, its clean. Infront of the capitol building.

Very nice and clean old building.

It’s a shame because this hotel is directly across from the Capitol building so it’s a great location but the hotel and rooms are very dirty. My room looked like it hadn’t been vacuumed for a while. Debris and hair (or furballs), dirty bedcover and the room phone was so dirty I would not have touched it if I had to. Also, my colleague and I shared a room and she tried to enter the building at midnight and the doors were locked. She tried calling the front desk but got no answer so I walked down to let her in. The phone continued to ring and once she was in the building we waited to see if anyone would come for the front desk but no one ever did. Had I not been there to let her in, she would have remained locked out. It’s is not a keyed entry and no one was around. I mentioned it as check out and the person working the desk that morning apologized for the dirty room and was shocked to hear no one was at the desk the night before and that the door was locked. She said they’re going through some changes. Hopefully things get better for this hotel. I don’t ever plan to stay there again.

STAFF were slow to wait on people. Worst was digested food left in sink in kitchenette . Also the counter tops were dirty. I was moved to a cleaner room with no kitchen facilities. The rooms had missing shelves and/or other amenities. their website said they are undergoing renovation but that's no excuse for rotting food in sink.

Check in: trouble finding my reservation and didn’t return my driver’s license Room: HVAC wasn’t working properly; toilet got backed up and flooded bathroom Took over a week to return my license in mail.

The staff was amazing! The room was clean, bed was comfortable. We experienced no issues and would stay there again.

This was the second time staying so my group of friends could enjoy downtown bars and this year Pride. The ladies at the front desk are always so kind and extremely patient and helpful with any questions we’ve had. The free breakfast in the morning is a simple small collection of classics so no complaints there especially being free. Rooms were clean and no real rowdy fellow guests. Will come back again next time we want a affordable place to stay after a night out on the town!

Customer service needs improvement!

They helped us check in early but one room wasnt clean. We had to get to a meeting by 3. The lady told us they would have it cleaned by the time we got back. We get there and the room is not clean. They have no clue whats going on. We came back at 1045pm. They locked the room. Tell us he has to get another room because they didnt clean it. He signed papers and everything. Absolute bullcrap. Wont be staying here again.

I booked this hotel through the State House Inn website on 3/16/25 for a three night stay 5/7/25-5/10/25. I received a confirmation email with the correct dates that day that I made the reservation. I got a second confirmation email on 5/5/25, with trip details still accurate, saying I could save on a rental car. On 5/6/25 I got another email from State House Inn saying that some amenities may be unavailable due to updates being made to the property. When I arrived with my printed confirmation to check in, I was told that they had no record of my booking and the hotel was full. I showed her my three emails and my printed confirmation and she just said "sorry, I don't know what to tell you" and turned me away. I had to find another hotel, last minute, way outside of town due to the state senate being in session. This was completely unacceptable and absolutely ruined my trip to Springfield.