Grand Harbor Resort and Waterpark

Clean room great breakfast

Overall everything was good. We enjoyed the breakfast.

Needs some renovation but overall a great place to stay

The hotel was comfortable and clean.I was a beatiful area to walk along the river.

The hotel was nice, would have liked a larger lazy river and the service in the restaurant was slow.

Across the road from a casino.

The best part was being able to walk across the street to the show if having cocktails. Otherwise, better options for a hotel in Dubuque.

This hotel is filthy, outdated, and just all-together depressing. I already had low expectations based on photos, but once we arrived in person immediate ick factor! Checked in at 4:30pm only to be told one of the two rooms we booked wasn’t even ready year, even though check in started at 3pm. Mind you this was a Wednesday! Later on we heard the housekeeping staff quit earlier that day, so that made a little more sense but still unacceptable!. One of the two queen beds appeared to have already been slept in, with wrinkled sheets so stayed away from that. The mattress pad on the other bed had a disturbing stain—either rust or blood—I didn’t care to investigate further. The furniture was banged up and the walls were covered in scratches and dings. The tile in the bathroom under the sink was cracked, and a large, dried coffee spill was crusted next to and under the microwave. It was clear no one had attempted to clean it in a long time and they did a quick bare minimum cleaning. Luckily I was only staying 2 nights and only slept there. The sheet were scratchy but the bath towels were surprising bright white and thick, that is the only positive thing I have to share. To make matters worse, the sliding door wouldn’t lock, posing a safety issue. I stayed here because of a conference, and the entire place is shockingly dilapidated, still clinging to its original fixtures and decor from the early 2000s. One look is all it takes to see that absolutely no updates or improvements have been made. Do yourself a favor and stay literally anywhere else. Will NOT stay here again!

Bad

It was ok - the kids had fun and it was a clean place to sleep. However, the property needs a makeover. Everything was rusty in the water park. Nothing was necessarily a danger to the kids but just seeing all the rust was encouraging. The wall paper was coming off the walls in the bathroom, the carpet seemed to be 100 years old and the furniture similar. But like I said the kids had fun, we slept well and the breakfast was awesome.