Hotel Suites Villasol

Todo excelente, el gimnasio, la comida, la atención

La amabilidad de todo el personal hacen muy calida la estancia

La imagen de la TV es mala, pero es mínimo el tiempo de uso, solo por mencionarlo

Buena atención del personal

Las habitaciones muy pequeñas y la comida es mala pero el personal es amable, el hotel en general es cómodo y bonito y cerca de la playa bacocho que es la más bonita

Quiet area close to the airport and popular beaches. Great for family stay

Surprise pour moi belle hôtel depuis le temps que je vais à Puerto c’est le mieux.

The staff were exceptionally nice! They were very accommodating and kind. The check in area is clean and pleasant. Breakfast was good (for a charge). Liked that we could check out towels for the beach.

The room that we stayed in was not great - dingy, small, felt unclean. The ceiling was peeling in the shower, the door knob to the bathroom was loose, the floors looked dirty, one faucet didn't work in the sink, etc. When we explained this, they were able to move us to a different room the following night which was cleaner and nicer, but still clearly very worn. In contrast, our friends stayed in a newly remodeled 2 bedroom and it looked amazing - new floors, very clean, much more comfortable - a much nicer room and experience for them. The pool looks nice on the website - it is just "okay." Very basic rectangular pool in the middle of the courtyard.

The staff that was available helped us a best a they could.

Upon arriving we entered the master suite wit it was clear the floors were still wet from mopping but were not clean. Footmarks and spots all over. End day there was no hot water for a shower. Staff was quick to come a fix but it was not resolved. That evening the hot water still was not working. As our children needed to go to sleep and the repair men 3 were working in the room for more than an hour we were not able to enjoy our evening in the garden of the hotel. There was no message or apology from the hotel managers the following morning. Also after speaking to the front desk to ask if we could speak to the manager there was zero response. Upon departure when we asked again, the managers replied via the staff to say they were in a meeting. Such bad management is rare. Not even een front desk manager to apologize or offer a drink for the inconveniences. Obviously not interested in guest experience.

Swimming pool, hotel look and feel

Rooms felt dated, lack of English speaking staff, choice at breakfast, price of drinks was high, location