Medina Palms

The penthouse was quite comfy and very clean. During our stay Rhoda maintained our room spotlessly clean. The dinning experience was awesome 😋particularly the garden dinner at Amandina restaurant 👌rich in taste and flavour. The staff were quite friendly and helpful, special appreciation to the restaurant manager Collins, George, Sharon and Juma. You made our stay memorable. We are so happy and grateful.

The rooms were clean, comfortable and spacious

We had some issues with the TV, weak Network within the room.

Amazing food,amazing staff,amazing management. Amazing restaurant,amazing resort,amazing rooms,amazing beach,amazing beach bar,amazing spa,amazing garden,amazing location…………….Amazing,Amazing,Amazing!!!!!!!!!!!!!!!!

I've stayed at this property before but hotel standards have really dropped. Despite having a booking for a week, I was first put in one of the worst rooms (would really not call it a villa). Room, I guess had not been occupied in a while (I guess as I was a solo local traveler, reception felt I'd accept a 'subpar room'???, was welcomed by swarms of mosquitoes; on and off sewage smell/whif near the entrance. Next afternoon (after complaining) I was moved to a better villa, however with a sagging mattress, after 2 days my mattress was changed by the housekeeping steward who took pity of my plight. Villa phone didnt work, despite multiple requests to front desk eventually fixed on 3rd day (needed working phone to call restaurant for room service, had to walk to restaurant to place order defeating purpose of room service) Meals are below average; extremely limited breakfast range and menu options. Extremely frustrating as I was working and could not get away to restaurants. Requested a late 12PM checkout - reception refused was even willing to pay for it. Note - I previously had to wait till 3PM to get access to the 'better villa' as guest was checking out late, yet hotel could not extend a 12PM checkout for me? Last straw, I gladly left hotel before 10AM and went to next door hotel; that has better guest appreciation and food quality! Pros: Amazing beach view, Terry at the Spa was fantastic, housekeeping stewards are extremely pleasant. Cons: Food, quality of rooms, thread bare linens, on and off 'whif' of sewage as your walking by the gardens, hotel standards have really dropped - definitely not value for money. Would not recommend or return!

Very perfect ambiance and rooms the service was also very good especially sharon who was our day waiter .kindly improve on the food .The food is terrible maybe you can do better.

Good hotel

Amazing location and the kindest staff!

Beautiful, cosy hotel. Large rooms (more like apartments with fully furnished kitchens and living room). Pools were really nice, Flora and Fauna made the experience a little wilder. Staff were amazing.

Check in was a little weird as the taxi had to wait till we checked in and then take us to our room. Hotel should really use their own transport to take us. If we had known better we would have booked just one apartment which has 3 beds. We didnt know the structure/layout so we ended up spending double ish the money.