Best Western Turquoise Inn & Suites

Was clean bed was comfortable very small bathroom. Older hotel but room looked like it had been remodeled.

The place was fine but checking in was terrible. We had a reservation which the girl at the desk was able to find and confirm but she couldn’t process the payment. She said it wasn’t our card but an issue with the third party provider but couldn’t elaborate other than their card wouldn’t work. We were asked to step out of line and contact the 3rd party provider (TPP). We did this via chat but felt that wasn’t our job. When they called her to resolve the issue, she had people in line so she asked the TPP to call back in 10 minutes. She checked all those other people in then said she’d help us and asked if we contacted them. We said yes and called her out for asking the TPP rep to call back. She asked what I wanted her to do and I advised “Solve the problem and let us go to our room.” Without talking to anyone the issue magically cleared up. We will not stop there again. Terrible customer service!

I understand it has new owners who are going to do a lot of work to update the property. It needs it. Staff was nice but the property has been neglected. Worst Best Western I’ve ever stayed at. Hopefully the new owners will make the needed updates and improvements.

this was more like a motel than a hotel, the floors were filthy to the point where our fleet turned black, and the wifi wouldnt work. then our key stopped working hours before we checked out. you could get much nicer for $225/night.

Nothing special for the price

Bon petit déjeuner, lave linge à disposition, non emplacement pour aller visiter Arches et Mesa Verde.

Clean and looks fresh

Quick check in

Clean room with small fridge and easy parking

Super friendly staff. Large room. Comfy beds. Decent breakfast. No complaints! Great price!!